Customer Care Executive

At Silverstone Leasing, customer service is at the heart of everything we do. As an award-winning leasing broker, we’ve built our reputation on transparency, trust, and putting our customers first. From the first enquiry to vehicle delivery and beyond, we’re committed to creating a seamless and enjoyable leasing experience – and that’s where you come in.

The Role

As a Customer Care Executive, you'll be the main point of contact for customers once their vehicle order is placed. Your job is to ensure every stage of the journey is smooth, professional, and stress‑free. From order updates to delivery coordination and after‑sales support, you’ll provide proactive communication and hands‑on problem solving, keeping customers informed and confident every step of the way.

This is not a call centre role. It's a varied and rewarding position where attention to detail, empathy, and organisation are key.

Key Responsibilities

• Act as the main point of contact for customers from order to delivery
• Manage customer expectations and provide regular, proactive updates
• Liaise with dealerships, funders, and internal teams to resolve issues quickly
• Maintain accurate and up‑to‑date records using our CRM system
• Deliver excellent customer service with a professional and empathetic approach
• Support the aftersales process, including delivery follow‑ups and documentation

What We’re Looking For

• Previous experience in customer service, administration, or operations
• Excellent communication and interpersonal skills
• Highly organised with strong attention to detail
• Ability to stay calm under pressure and handle multiple tasks
• Proactive and solution‑focused with a positive attitude
• Comfortable using CRM systems and handling email and phone communications

What You’ll Get in Return

• 28 days holiday (including bank holidays), increasing with service
• Full training and ongoing development
• Friendly, supportive team culture
• Career progression opportunities
• Regular team socials, incentives, and recognition

A Day in the Life

You’ll start your day by checking in on orders and responding to customer queries via email and phone. You’ll liaise with funders, dealers, and internal teams to get updates, resolve issues, and ensure vehicles are progressing as expected. Throughout the day, you’ll manage live orders, update customers, process documents, track deliveries, and log accurate updates in our CRM system. Your role is to reassure customers, stay ahead of problems, and go the extra mile to ensure every leasing experience is a positive one.

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