hackajob is collaborating with Barclays to connect them with exceptional professionals for this role.
Join Barclays as a Customer Relations Officer – Complaints. You will start by developing strong core telephony skills through hands‑on training and ongoing support. As you progress, you will receive complaints handling training and, over time, more specialist skill sets, creating a flexible, capable team that can respond confidently to evolving service demands.
Training
The training will be on a full‑time basis for the duration of 7 weeks, Monday‑Friday 9am‑5pm.
Location & Employment
The role is hybrid and based in Northampton.
Responsibilities & Accountabilities
- Provide customer service to customer questions, concerns and requests regarding accounts, products and services in a timely and professional manner.
- Collaborate with teams across the bank to align, promote and integrate customer care initiatives.
- Manage and maintain customer records and documentation to ensure accuracy.
- Participate in training and development initiatives to improve customer skills, knowledge and services.
- Identify industry trends and developments related to customer service to implement best practice in customer care.
- Execute escalation requests to the relevant team or senior management in a timely manner.
- Execute customer service activities through various communication channels including chat, email and phone.
- Provide specialist advice and support to stakeholders/customers, meeting their needs.
- Take ownership for managing risk and strengthening controls in relation to your work area.
- Communicate sensitive or difficult information to customers in a professional manner.
Analyst Expectations
- Meet the needs of stakeholders/customers through specialist advice and support.
- Perform prescribed activities in a timely manner and to a high standard.
- Possibly lead and supervise a team, guiding and supporting professional development.
- Demonstrate leadership behaviours: Listen, Energise, Align and Develop.
- Manage own workload and take responsibility for the implementation of systems and processes.
- Collaborate with and impact closely related teams.
- Check work of colleagues within the team to meet internal and stakeholder requirements.
- Maintain and continually build an understanding of how all teams contribute to broader objectives.
- Develop awareness of underlying principles and concepts related to administrative/operational expertise.
- Make judgements based on practice, evaluate options, and communicate effectively.
Qualifications & Skills
- Experience in customer service (internal or external).
- Ability to manage a high volume of customer queries without compromising quality.
- Excellent written and verbal communication skills, with the ability to tailor your message.
- Solid PC skills, including proficiency in Microsoft Office.
- Comfortable handling customer complaints with professionalism and empathy.
- Work effectively under pressure to meet deadlines while maintaining high service standards.
- Collaborate with stakeholders to address and resolve issues.
- Contribute to a team‑oriented environment.
Highly Valued Skills
- A genuine desire to develop and progress your career.
- Confidence in balancing personal, team and client commitments.
- Strong time‑management skills, prioritising in fast‑paced, governed environments.
- Prior experience in the financial services sector.
All colleagues will demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship, as well as the Barclays Mindset of Empower, Challenge and Drive.
#J-18808-Ljbffr