Overview
We have the opportunity for a Customer Services Manager to join a company dedicated to evolving the printing industry. With a multifaceted approach, this client specialises in a diverse range of services that cater to every aspect of visual communication.
The key purpose of this role is to nurture long‑term partnerships with clients by consistently delivering quality service and support. The Customer Services Manager will maintain and enhance client relationships, ensuring customer satisfaction and managing a skilled and motivated team dedicated to providing exceptional service. Responsibilities include overseeing the entire customer service process, from initial contact to the timely completion of each print job, and acting as a liaison between the client and the production team to ensure all client requirements are understood and met with the highest standards.
Key Responsibilities
- Manage the Customer Service team to provide clients with tailored solutions.
- Develop and maintain strong relationships with both existing and potential clients to ensure continuous business growth.
- Oversee the customer service teams to ensure the delivery of a high‑quality service that meets clients’ needs.
- Always provide clients with the best and most efficient print outcome.
- Manage client communication and resolve any issues to maintain a high level of client satisfaction.
- Coordinate with the production team to facilitate client requests and provide comprehensive support.
- Monitor and handle a large volume of print orders in a calm, efficient, and professional manner.
- Apply strong creative thinking and problem‑solving skills to address client requests and issues.
Required Skills & Experience
- Proven management and leadership experience with the ability to lead teams effectively and oversee a successful customer service function.
- Confident rapport building and communication skills to effectively manage customer relationships.
- Strong customer service experience to liaise with clients, internal teams, and external stakeholders.
- Previous account management and business development experience.
- Proficiency in using computer systems for client management and internal communication.
- A natural problem‑solver with a customer‑focused approach to work.
- Ability to make key decisions and balance multiple time‑sensitive priorities and deadlines.
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