Resident-Centric Complaints & Quality Leader

Newlon Housing Trust is seeking an experienced Complaints Standards and Quality Manager to join our Service Resolution Team. The role involves leading a high-quality, resident-centred complaints service, ensuring effective and timely resolution of complaints. The ideal candidate will have management-level experience in complaints handling, excellent communication skills, and a commitment to service improvement. You can expect a competitive benefits package including 27 days holiday, a non-contributory pension, and a flexi scheme. #J-18808-Ljbffr