We’re looking for a proactive and hands‑on project manager to partner closely with our Senior Operations Manager. In this role, you’ll lead a variety of business‑critical transformation projects—primarily using waterfall methodology—while also overseeing key operational activities that keep our function running smoothly. This is a great opportunity for someone who enjoys taking ownership, shaping change, and making a visible impact across the business.
The day to day
Project Delivery Responsibilities
- Translate business strategy into clear and actionable project delivery plans.
- Manage and align dependencies across multiple project workstreams to ensure cohesive delivery.
- Identify and remove blockers that prevent teams from achieving their objectives.
- Ensure consistent delivery of high quality products that meet business expectations.
- Implement and maintain metrics and reporting to track project progress and team performance.
- Monitor project budgets and track realisation of expected benefits.
- Proactively identify, assess and mitigate project risks and issues.
- Collaborate with external partners and vendors to manage project interfaces, dependencies and deliverables.
- Build strong relationships with stakeholders and support Governance Committees including preparation of packs and updates.
- Champion a culture of continuous improvement across teams and processes.
Operational Responsibilities
- Ensure operations run smoothly by maintaining service levels, productivity and quality targets.
- Monitor workflow performance across teams, identifying and remediating any bottlenecks to maintain operational efficiency.
- Act as primary contact for operational issues, resolving problems quickly and effectively.
- Ensure adherence to group policies & standards and devise and embed compliant operational procedures.
- Foster effective collaboration and communication across all teams and departments.
- Support resource planning and capacity management to ensure teams are appropriately staffed and aligned to priorities.
- Use operational and delivery data to provide managerial insights and recommendations.
- Proactively support any strategic or operational initiatives as required to meet business needs.
About you
- Extensive experience as a Project or Operations Manager in London Market Insurance.
- Strong leadership, communication and people skills.
- Able to juggle multiple projects and priorities.
- Excellent problem‑solving skills.
- Ability to work independently in a fast paced environment.
- Experience with senior stakeholders, project reporting and presentations.
- Adaptable and exhibits a proactive, hands‑on approach across diverse tasks and responsibilities.
The rewards
- A negotiable basic salary and all the normal benefits you’d expect (Holiday, company pension etc.)
- A collaborative, open and honest environment that is designed to deliver the best outcomes to our clients and staff
- A flexible working methodology to enable you to be where you need to be, if you don’t need to be in an office then don’t, if you want to be in an office your welcome to use one.
- An environment built around supporting and developing our staff with funding available for relevant professional qualifications.
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
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