Customs Compliance Manager

Overview

We're Kingfisher, A team made up of over 74,000 passionate people who bring Kingfisher, and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas to life. Guided by our purpose Better Homes. Better Lives. For Everyone. We believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement. The purpose of the Group Customs Compliance and Optimisation Manager is to support the Kingfisher Group entities to achieve a high level of customs compliance and governance whilst optimising any commercial opportunities related to customs and international cross border trade. The role will also involve implementing suitable technology solutions and associated processes to ensure that all classification and customs related data is captured, maintained and utilised in a compliant and efficient way that drives a right first‑time approach. Additionally, we require the ability to identify threats or opportunities that may impact the Group and supporting business change to accommodate this.

What's the job?

• Improve and measure levels of customs compliance across the Group working towards one consistent way of working with RACI clearly defined and understood.
• Managing and measuring performance of Global Broker.
• Building and managing KPI's both internally and externally.
• Support BAU process to compliantly gather and maintain essential trade data.
• Manage key processes including data auditing, reporting, and record‑keeping. Identify and correct data inconsistencies using large data sets and internal tools.
• Build relationships with sourcing to guide them through cross border considerations. Collaborate cross‑functionally with Sourcing, Supply Chain, Tax and Finance functions.
• Ensuring changes to applicable legislation/rules/classifications are monitored and updates are communicated and applied.
• Support the eventual implementation and development of a Global Trade Management tool to improve the efficiency and accuracy of classifications.
• Providing support for operation and maintenance of software systems (databases) containing commodity codes, duty/ADD rates, preference/FTA and Y codes.
• Deliver training workshops to ensure the wider business understand classification and customs requirement.
• Supporting/mentoring/training the customs operations teams with complex customs issues.
• Supporting the Head of Customs to provide expert advice and guidance to internal stakeholders across banner and Group to drive compliance and commercial benefits.

What you'll bring

• A detail‑oriented problem solver with strong Excel /MS Office skills (VLOOKUPs, formulas etc).
• Experience working with complex data sets—ideally within retail or supply chain.
• Ability to build good working relationships, both internal and external.
• Knowledge of import/export operations and specifically detailed working knowledge of customs classification rules.
• Be solution and data driven, harnessing technology and automation.
• Ability to determine service and performance measures, initiating solutions.
• Continuous improvement, growth and high performance mindset.

How We Work

We believe in flexibility and balance. Our hybrid model blends home working for focus with time spent connecting and collaborating, whether in our offices or at offsite locations. On average, around 60% of your time will involve in‑person collaboration.

What We Offer

An inclusive environment where your potential is limited only by your imagination. We encourage new ideas, support experimentation, and strive to create a workplace where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here.

Diversity & Inclusion

Our customers come from all walks of life - and so do we. We're committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation.

Interested? Great, apply now and help us to Power the Possible.

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