Our prestigious client based in modern spacious offices in Poole is looking for a Customer Service Executive to join the busy office-based team.
Our client is a fast-paced, forward-thinking global solutions provider who is redefining operational excellence for businesses. Famous for their fantastic customer service and for creating comprehensive solutions that help our customers stay ahead in an ever-changing world.
If you are a candidate with great customer service skills, and has experience with a B2B environment, this role would be ideal for you!
What you will be doing as Customer Service Executive:
- Handle inbound and outbound customer service calls, resolving queries relating to orders, deliveries, PODs, and returns, typically B2B
- Maintain accurate records of all customer interactions (including calls, emails, tasks, and complaints) within the company CRM
- Manage and resolve customer complaints to a satisfactory outcome, ensuring a positive client experience throughout
- Provide proactive telephone account management, identifying opportunities to maximise sales and revenue
- Process and manage order documentation, amendments, and updates across internal systems (OGL, Sugar, Ctrl Cloud)
- Monitor customer orders and back orders using company systems (QlikSense, OGL), providing regular updates and liaising with the Purchasing team to ensure timely delivery
- Collaborate with colleagues to gather accurate delivery and product information, translating data into clear, meaningful updates for customers
- Utilise carrier websites and internal platforms to resolve all customer queries efficiently and professionally
The Ideal candidate for Customer Service Executive:
- Genuinely passionate about delivering exceptional customer experiences
- Proactive by nature — always looking ahead to anticipate customer needs before they arise
- Tenacious and solution-focused, viewing challenges as opportunities to make a real difference
- Has experience in a B2B setting, ideal but not required
- Polished communicator, both written and verbal, with the ability to adapt tone and style to suit any situation or individual
- A natural team player who thrives in a collaborative environment and contributes to a positive, customer-focused culture
What's in it for you as Customer Service Executive:
- Monthly profit share bonus scheme
- Free onsite parking
- Perks at Work scheme
- Tuck shop snacks and free lunch every Friday
- Cycle to Work scheme
- Subsidised workplace massage
- Eye care reimbursement
- Employee assistance programme (EAP)
- Company social and corporate events
Salary: £30,000 - £32,000
Contract type: Permanent
Hours: 40 hours per week
Location: Poole
Holiday: 30 days paid (inc. bank holidays)
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