Location & Working Hours
- Location: DPD Dudley Port, Vaughan Ind Estate, Tipton, DY4 7UJ
- Days of Work: Monday to Friday
- Start Time: 06:00 - 14:00
Contract & Salary
- Contract Type: Permanent 37.5 Hours Per Week
- Salary: Circa £45,900 plus bonus
Company Overview
DPD UK is a member of Geopost, a market leader in parcel delivery and e‑commerce solutions. With a turnover of nearly £2 billion, DPD UK aims to be the most sustainable delivery company in the UK, delivering best service through advanced technology and by recruiting and retaining top talent.
DPD is a Valuable 500 company and a Disability Confident Employer.
Job Title
Depot Quality Manager
Purpose of Position
Through constant review of business analytics, conduct deep dive analysis to identify opportunities to improve the quality and experience for the shipper, ensuring the depot remains compliant in areas of Quality, ISO, Environment, H&S, HR, Transport, Couriers, Self‑Employed Owner Drivers and Security.
Key Tasks / Areas of Responsibility
- Drive quality and compliance within the depot by maintaining and improving standards.
- Run, analyse and interpret operational data to produce daily, weekly and monthly reports; identify and resolve areas of non‑conformance.
- Promote a customer‑first approach in all aspects of depot operations.
- Monitor and review depot administration compliance of H&S, HR, ODF, Transport, Recruitment, ISO, Audits and Environmental.
- Maintain and drive completion of new process training with depot admin team support & OJT support.
- Recommend new processes to achieve company audit targets in relation to H&S, Quality and Transport with Depot management team.
- Coach and mentor office‑based employees in understanding company processes and procedures.
- Attend on‑site and off‑site meetings and courses as directed by the General Manager.
- Proactively communicate and collaborate with external and internal contractors.
- Ensure own skills and knowledge are kept up to date and take responsibility for personal development.
- Assist in the facilitation of meetings and take minutes for H&S and weekly Shift Manager meetings to drive accountability.
- Undertake any other tasks as directed by the Site Manager.
Qualifications
- Strong knowledge and understanding of quality, audits and compliance ideally gained within a transport setting; knowledge of CPC and O Licence requirements is advantageous.
- Confident communicator who can lead, motivate and manage high‑performing teams, influencing at all levels.
- Decisive, effective decision‑making ability in a time‑pressured environment.
- Enjoys resolving problems, demonstrates resilience, self‑motivation and flexibility.
- Analytical, customer focussed and highly organised.
- Demonstrates core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Benefits
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 × salary on joining the pension scheme
- Health Kiosks visiting every location
- Vitality at Work
- Free on‑site parking
- Discounted shopping from 100s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- Free eye tests and support with the cost of glasses for screen‑based employees
Career Development
DPD offers career growth and promotion opportunities as a continually growing and evolving organisation.
How to Apply
If you identify with our aims and values and want to help us deliver our customers' promises, apply today.
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