Location: London (office based)
About the Brand
HUISHAN ZHANG, the internationally acclaimed luxury fashion house celebrated for its fusion of Eastern heritage and Western design, is seeking a detail-oriented and proactive Ecommerce & Trading Assistant to support daily operations and online performance.
The Role
This is a hands‑on role focused on ecommerce trading, site merchandising, and customer experience. You will be responsible for maintaining the website, ensuring stock accuracy, supporting weekly trading updates, and delivering a seamless customer journey. The role also involves supporting ecommerce shoots and ensuring smooth coordination between teams.
Key Responsibilities
Ecommerce Operations & Trading
- Upload and maintain products on Shopify (imagery, pricing, descriptions, product details)
- Ensure all product data is accurate, consistent, and aligned with brand standards
- Manage Shopify backend including collections, navigation, and homepage updates
- Support weekly trading updates, actively merchandising the website to optimise performance
Customer Experience
- Manage all customer service queries across ecommerce and social media channels
- Respond promptly and professionally to enquiries (orders, delivery, sizing, returns)
- Maintain a high standard of brand tone and customer care
- Process online returns in line with company T&Cs and ensure items meet QC standards
Digital Support
- Monitor comments and messages on paid social ads (e.g. Facebook/Instagram)
- Ensure products featured in campaigns are in stock and available online
Operations Support
- Support the planning and execution of ecommerce shoots, including running orders, sample preparation, and on-set assistance (e.g. dressing models)
- Provide ad hoc support during sample sales and stock takes
- Assist with inventory organisation and general ecommerce operations
About You
- Experience with Shopify
- Strong attention to detail and organisational skills
- A proactive, hands‑on approach with the ability to manage multiple tasks
- Excellent written communication and a customer‑first mindset
- Interest in ecommerce trading and luxury fashion
Desirable
- Previous experience in fashion or luxury retail
- Understanding of ecommerce merchandising and trading performance
- Basic proficiency in photo and video editing
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