Talent Guardian are delighted to announce that we are recruiting for an experience Customer Service Administrator for our client based in Poole, Dorset.
Key Responsibilities
- Handle inbound and outbound customer calls in a professional and timely manner
- Respond to customer emails and queries, resolving issues efficiently
- Manage customer accounts and maintain accurate records of all interactions
- Log calls, actions, and updates within the company CRM system
- Process and update customer orders within internal systems
- Investigate and resolve complaints to a high standard
- Support customers with order tracking, delivery queries, returns, and POD requests
- Proactively identify opportunities to enhance customer experience and drive revenue
- Ensure all tasks, communications, and updates are accurately documented
Key Skills & Experience
- Previous experience in a customer service or call centre environment
- Confident handling a high volume of calls and emails
- Strong communication skills with the ability to build positive relationships
- Good organisational skills and attention to detail
- Comfortable using multiple systems and managing administrative tasks
- Proactive approach with the ability to solve problems effectively
- Ability to work in a fast-paced, target-driven environment
Additional Details
- Monday to Friday only
- 8:00am - 17:00pm
- Free onsite parking
- Free tea, coffee, snacks and refreshments
- Temporary ongoing position
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