Performance and Data Manager

About the Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.

About the Role

OCS is seeking an experienced Performance and Data Manager to work across a number of high‑profile public‑sector contracts. You will be responsible for driving continuous improvement of operational performance and accurate reporting. This role will play a pivotal part in the day‑to‑day running and overall success of a large FM contract.

Main Duties and Responsibilities

• Ownership of operational data for the contract, held in the CAFM system (Concept).
• Accurate performance reporting, producing reports for clients and colleagues.
• Business partnering with operational teams to drive continuous performance improvement.
• Client KPI reporting, including mitigation of failures where appropriate.
• Acting as the bridge between operations, the service desk and the client.
• Analyse data, provide commentary and present performance to key stakeholders, suggesting actions for improvement.
• Ensure the timely provision of client reports.
• Assess, record and advise managers on risks and opportunities that may influence performance.

The successful candidate will be able to manage a complex workload and multiple stakeholder relationships (this is a client‑facing role). The tasks outlined above highlight key responsibilities but are not exhaustive. The scope of this role is varied and will involve providing support to the OCS operations team.

Qualifications and Experience

• Relevant experience of working on a facilities management contract is preferred.
• Ability to communicate effectively with a multitude of stakeholders, both verbally and written – Account Director, Cluster Managers, other OCS functions, and clients.
• Adequate Microsoft Excel competency – pivots, trackers, tables, functions, calculations.
• Adequate skill level in data analytics and manipulating large data sets.
• Skilled in report generation to be shared both internally and externally.

Equal Opportunity Statement

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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