Bereavement Technical Officer

Responsibilities

• Provide a high quality, customer‑focused front‑of‑house service for cremations, strewing cremated remains and burials, operating the cremation plant and equipment in accordance with relevant codes of practice and statutory requirements.
• Maintain an excellent standard on every occasion, as the service offers no second chance.
• Assist and step into all roles as required, with a full understanding of all facets of the service.
• Communicate effectively with bereaved individuals, using tact, diplomacy and empathy whilst negotiating with a variety of stakeholders.

Work Patterns and Physical Demands

• Shift patterns include weekends and bank holidays on a rota basis; no immediate access to a manager or supervisory post.
• Front‑line post; attendance in person is necessary to perform duties.
• Job involves physical effort, including lifting, working in awkward positions, in a hot environment and outdoors, with exposure to weather elements.

Qualifications and Competencies

• First aid qualification required.
• Intermediate Cremator Operators Certificate required. If not possessed, a trainee position may be considered, but the qualification must be obtained within the 6‑month probationary period for employment to continue.
• Excellent communication skills, high levels of tact, diplomacy and empathy, especially in dealing with bereaved clients.

Other Responsibilities and Duties

• Perform other duties as reasonably required to meet qualification, experience, salary band and job expectations.
• Ensure own health and safety and that of any colleagues who are line‑managed.
• Comply with Council policy on safeguarding, equality, and the Code of Conduct.
• Act in accordance with the Council’s values.

Equal Opportunities

All members of staff must comply with the Council’s Code of Conduct, Equal Opportunities and Health and Safety Policies.

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