Deputy General Manager
£45,000-£50,000 plus Bonus
We are delighted to be supporting a premier, award-winning hospitality leader that consistently showcases the very best of Northern Ireland. This organisation prides itself on delivering a world-class guest experience, and they are now seeking a highly motivated and operationally-focused Deputy General Manager to help lead the team to continued success. You will join a fantastic leadership team where the culture is built on mutual support, excellence, and a shared passion for hospitality. This is a fast-paced, high-impact role where you will be a key driver in maintaining the daily standards and long-term reputation of a renowned local brand. You will join a fantastic leadership team where the culture is built on mutual support, excellence, and a shared passion for hospitality. This is a fast-paced, high-impact role where you will be a key driver in maintaining the daily standards and long-term reputation of a renowned local brand.
The Role
As the Deputy General Manager, you will be the person making things happen across the entire operation. It is a busy, hands‑on leadership role where you will take day‑to‑day responsibility for all departments. You will act as the right hand to the General Manager, ensuring the business runs seamlessly and that every guest leaves with a world‑class impression of the service provided.
- Lead and Mentor: Display a proactive leadership role, focusing on the development, systems, and skills of your management team to foster a great internal culture.
- Operational Excellence: Ensure a visible and involved presence across all areas, coaching your teams daily and ensuring standards never deviate from the best.
- Commercial Support: Work closely with the GM to execute revenue strategies and sales initiatives while keeping a sharp eye on costs, stock control, and wastage.
- Strategic Planning: Proactively assess business risks and opportunities—planning for the next shift, the next month, and beyond to stay ahead of the curve.
- Guest Experience: Champion the guest journey, anticipating needs and resolving any feedback with grace to ensure the brand's reputation remains top‑class.
- People & Compliance: Oversee recruitment and training in conjunction with HODs, ensuring the team is well‑supported and fully conversant with all health, safety, and HR procedures.
The Person
- Proven Leadership: 3 years of solid experience in a management or supervisory role, ideally within a fast‑paced, high‑end hospitality background.
- Industry Insight: Deep knowledge of hotel operations and how to navigate the unique challenges of a premium service destination.
- Great Communicator: Excellent written and verbal English, with the ability to build rapport and negotiate solutions with both guests and colleagues.
- Take Ownership: You have a "can-do" attitude and the confidence to act on your own initiative, especially when leading the business in the General Manager's absence.
- Attention to Detail: A natural ability to multitask and prioritise, with a focus on delivering excellence in every minor detail of the operation.
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