Head of Credit Control

Oak View Group is reinventing the way the world comes together. Driven by a passion to revolutionise the live events industry with dynamic thinking and an unshakeable dedication to those we serve, OVG turns up the volume on what makes life extraordinary. From inspired development to curated hospitality, from brand innovation to premium for all, OVG is setting new standards and redefining expectations for everyone.

About The Venue Role Purpose

We’re looking for a Head of Credit Control to own and lead the credit control function across OVG’s UK and European division. Reporting directly to the Financial Controller, you’ll be accountable for cash collection across a complex, multi‑entity business – managing debtor ledgers, driving down DSO, and ensuring the credit control function runs efficiently, proactively, and to a consistently high standard. You’ll manage a team of three direct reports and a wider junior function, and you’ll be expected to lead them well – developing capability, setting standards, and creating a team that’s organised, resilient, and commercially aware. This is as much a people leadership role as it is a technical one. The business spans multiple disciplines and entities, which means the debtor book is varied, the stakeholder landscape is wide, and no two months look exactly alike. You’ll need to be tenacious, adaptive, and comfortable building and optimising a function that is continuing to evolve alongside the business.

What You’ll Be Doing

• Take full ownership of the credit control function across the UK and European division – managing ledgers, collections, cash allocation, and dispute resolution.
• Drive cash collection performance and work proactively to reduce DSO and aged debt across multiple entities and disciplines.
• Lead, develop and support a team of three direct reports and junior team members – setting clear expectations, coaching for growth, and building a high‑performing function.
• Work closely with the Financial Controller and wider finance leadership on reporting, forecasting, and cash flow visibility.
• Build and maintain strong working relationships with internal stakeholders across venue operations, F&B, events, sales and partnerships – credit control here is a collaborative function, not a back‑office one.
• Manage relationships with external clients and resolve disputes professionally and efficiently.
• Develop and optimise credit control processes, policies, and systems – identifying inefficiencies and implementing improvements.
• Produce regular reporting on debtor performance, cash collection, and aged debt for senior finance leadership.
• Manage credit risk assessments and set appropriate credit terms across the client base.
• Work across systems including NetSuite, Concur, and Coupa – experience with these platforms will help you hit the ground running.

Key systems in use

• NetSuite
• Concur
• Coupa

What We’re Looking For

• Significant experience in credit control, including time spent at a senior or management level with direct reports.
• Proven track record of delivering cash collection performance in a complex, multi‑entity or high‑volume business.
• Strong people management skills – a credible, supportive leader who gets the best out of a team.
• Commercially astute – you understand how credit control connects to the wider business and engage with stakeholders accordingly.
• Highly organised, tenacious, and proactive – you don’t wait for problems to escalates.
• Excellent communicator, comfortable influencing at all levels from junior team members to senior finance leadership and external clients.
• Experience working across multiple entities, currencies, or cross‑border operations (UK and European exposure advantageous).
• Familiarity with NetSuite, Concur and/or Coupa is a strong advantage.
• Resilient and adaptable – comfortable in a business that is growing and evolving, and capable of building and improving processes in that context.

Good to know

This role is based in London on a hybrid basis – three days per week in the office, two days remote. You’ll need to be London‑based or able to commute comfortably to the office three days a week. OVG is not a steady‑state business – it’s growing, it moves quickly, and the finance function is expected to keep pace with that. The multi‑entity, multi‑discipline nature of the operation means there’s genuine breadth here, and for the right person that’s a real advantage: you’ll develop a range of experience across a business that spans some of the most interesting sectors in live entertainment and hospitality. This is also a role with a clear development trajectory. We’re looking for a leader of tomorrow as much as we are a strong operator today – someone who has ambitions beyond this role and the drive to earn them. The right candidate will find genuine career progression within a growing global business.

Salary: £58,000 – £63,000 depending on experience, plus performance‑related bonus, private healthcare, corporate gym discount, and a broader benefits package to be discussed at interview.

Our Inclusion Commitments

OVG is for everyone. Diversity drives innovation, strengthens our people, improves our service, and raises our excellence. Wherever you come from, wherever you are going, we’d love to hear from you.

If you need any additional support or adjustments with your application, let us know and we will work with you to ensure you have everything you need.

Employee Screening and Eligibility to Work

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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