Join Robert Dyas: Shape the Future of Our E-commerce Growth!
The Opportunity
We are seeking a proactive and results-driven Dropship Vendor Manager to join our Retail Support Centre in Wimbledon. Dropship (DSV), where physical stock is held and dispatched directly by our Supplier partners, is a strategic priority and central to the growth of E-commerce within Robert Dyas over the next five years. Product ranges within DSV include Small and Medium Domestic Appliances, Consumer Electronics, Garden Furniture, Indoor Furniture, and Garden Buildings.
What You'll Be Doing
Reporting to the Head of Dropship Vendor Management, you will take responsibility for the operational relationship with DSV suppliers for your category. Your main duties include:
- Managing the day-to-day operational standards of your DSV suppliers.
- Onboarding new suppliers to the Robert Dyas dropship systems.
- Ensuring adherence to strict Service Level Agreements (SLAs) to guarantee excellent customer service.
- Building relationships with major suppliers and attending Quarterly Business Reviews (QBRs) to review performance and agree on improvements.
- Creating and reviewing reports to measure and rank supplier performances.
- Acting as the escalation point for Customer Services and liaising closely with Trading Teams to resolve issues and ensure business continuity.
What You’ll Bring
The ideal candidate will be Grounded & Resilient and demonstrate Initiative in finding straightforward solutions to problems.
- Proven track record of supplier relationship management.
- Working knowledge of Dropship (DSV) operations.
- Ability to work autonomously and make decisions.
- Strong influencing & negotiation skills.
- Proficiency in advanced Excel/Google work sheets and the ability to quickly analyse data.
- Excellent written and verbal communication skills, and excellent attention to detail.
- Ability to manage projects to set timelines.
- Passionate about making a difference.
The Perks & Benefits
Aside from a fantastic team and friendly working environment, you can look forward to:
- Time Off: 26 days annual leave (plus bank holidays).
- Generous Discount: Colleague discount in all Theo Paphitis retail businesses (Robert Dyas, Ryman, Boux Avenue, and London Graphic Centre).
- Financials: Bonus incentives, a pension scheme, and free life assurance (after qualifying period).
- Culture & Development: Regular social events, sample sales, investment in learning and development, and a colleague wellbeing and mental health programme.
Apply Now and become a key part of our E-commerce success story!
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