Security Mobile Team Leader

Responsibilities

• Contribute to the success of the contract through the effective training and continuous on-going colleague development along with supporting the client’s security and safety strategy.
• Effectively support the Operations Manager in managing performance, ensuring that all security officers are trained to the highest standard in line with SLAs & KPIs
• Deputise during times of unplanned absence of the Operations Manager until a buddy Operations Manager can take over.
• Responsible for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with SLAs & KPIs
• Maintain and promote the Mitie brand and reputation by providing an industry leading security provision.
• Support the customer and be responsible for the accuracy and timely reporting of crime and crime related tasks/activities through effective training of the officer population.
• Deliver results that meet or exceed the budget and service delivery requirements through full responsibility and accountability.

Management and Training Focus

• Work within customer retail stores, delivering Mitie company inductions and comprehensive training for all newly appointed security officers from induction to probation sign off
• Delivery of all corporate training to the required standard for all officers in your area of responsibility
• Responsible for completing officer evaluations in line with contractual KPIs
• Support the security officer population in the contract through great training and coaching
• Support the officer population in delivering uniform standards through effective coaching as part of the evaluation process
• Delivery of all focus topics and any ad hoc training as identified by the business
• Deliver ongoing training, support and guidance to all officers including any ad hoc training as required by the business
• Support the delivery of SIA CCTV training to ensure podium stores security officers are qualified to use the podium
• Delivery and implementation of performance management/PIP/development plans to officers where required
• Ensuring behaviours and situations that endanger Health & Safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies
• Supports the Operations Manager with initial investigations for Customer complaints, QHSE incidents and any other investigations as required
• Supports with the delivery, maintenance and updates of Assignment Instructions & Risk Assessments
• Engaging with store management to build a strong working relationship with the client
• Ensuring adherence to uniform standards
• Maintain open communication channels, recognise achievements and actively contribute to talent mapping projects

Personal Specification

• Excellent organisational and time management skills
• Confident and professional working approach and appearance
• Strong customer service, client focused attitude with the ability to build good working relationships
• Exceptional verbal and written communication skills
• Ability to work individually and as part of a team
• Resilient and tenacious with a ‘can do’ approach
• Flexible and adaptable
• Literate, numerate and IT skills to a medium level
• Be willing to work towards, if not already held, a management apprenticeship as deemed appropriate for personnel development
• Full valid UK driving licence
• Valid SIA guarding licence

Health, Safety and Information Security

• Follow Group and company policies and procedures at all times
• Report immediately any deficiencies in systems of work or equipment that may affect service delivery or health and safety
• Use all work equipment and personal PPE properly and in accordance with training
• Report immediately any issues or training needs to your Line manager
• Ensure compliance with Mitie’s information security procedures in all activities
• Proactively identify and report security risks to your manager
• Report actual and suspected security incidents

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