Customer Communications Centre Advisor

Overview

Join our team as a Customer Communications Centre Advisor. You will be the first point of contact for customers, handling queries via phone, email, WhatsApp, and social media. You will diagnose repairs, review accounts, and signpost services, while delivering exceptional customer service.

Responsibilities

• Resolve customer queries at first contact
• Collaborate across departments to find solutions
• Support new colleagues through buddying and training
• Continuously develop your skills through training in general and repairs enquiries

What You’ll Bring

• Excellent communicators with a professional telephone manner
• Empathetic and customer-focused
• Proficient with IT, specifically MS Office
• Able to prioritize and manage time effectively
• Educated to GCSE level (A–C in English and Maths)
• Experience in customer service is a must, but not necessarily in housing or a directly comparable environment; potential and attitude are valued

Requirements and Experience

Experience in customer service is required. Knowledge of housing sector experience is not necessary, but relevant experience is appreciated.

Working Conditions and Contract

Working Hours: Monday to Thursday, 8am–5:00pm; Friday, 8am–4:30pm. Contract Type: Hybrid (Office-based for 6 months, then hybrid).

About Us

bpha is a leading Housing Association in the Oxford to Cambridge arc, providing high-quality, affordable homes and services. We own or manage over 19,500 properties and reinvest all income into improving homes, building new ones, and supporting communities. Our vision is to build places where people can live happily in homes they can afford, guided by values that shape everything we do.

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