Key Info
- Location: London (Hybrid, 2 days/week) + UK & Ireland travel
- Type: Full-time
- Compensation: Competitive base + bonus
- Reporting to: Customer Success Director
About The Job
Openr is transforming how the hospitality industry manages menus and pricing. By centralising recipe, product, and pricing information into a single source of truth, we help multi‑site hospitality operators connect to every channel – delivery platforms, EPOS, digital boards, order & pay apps, and print – without manual re‑keying or fragile integrations.
Backed by Imbiba with £3m in funding, our customers include Stonegate Pub Company, Hall & Woodhouse, Big Table Group and the Azzurri Group. We are now expanding the platform significantly with several new modules launching in the coming months, all focused on unlocking pricing optimisation capabilities for operators.
We see the customer lifecycle starting during the sales process. Growth will come from a customer‑led strategy, including both “land & expand” and customer advocacy as key drivers. This role spans the full journey, from first discovery conversation through to a live, working solution, and sits at the heart of a single, unified customer team covering all market‑facing functions.
What You’ll Do
- Lead Discovery: Run structured, targeted discovery with senior prospect stakeholders pre‑sale. Understand their estate, tech stack, and real operational pain points.
- Design Deliverable Solutions: Define the right solution and how it will be delivered, culminating in a signed Statement of Work that sets clear expectations for the customer and a clean brief for the implementation team.
- Deliver Implementations: Drive the post‑sale delivery phase alongside the Customer Success Director and Implementation Associate, guiding operators through each phase.
- Provide Early‑Stage Support: Act as the technical point of escalation for new customers while dedicated support processes are built out.
- Contribute Product Marketing: Write market‑facing content for new modules and features, translating complex capability into clear commercial outcomes for each buyer.
- Champion Customer Insights: Bring structured feedback from customer conversations back to Product and Engineering, keeping the roadmap grounded.
What We’re Looking For
- Solutions or Pre‑sales Experience: 3+ years in solutions consulting, pre‑sales engineering, or technical account management within B2B SaaS and/or Hospitality IT.
- Senior Stakeholder Confidence: Proven ability to engage CFOs, Commercial Directors, and IT Heads.
- Hospitality Knowledge: Genuine understanding of multi‑site hospitality operations and their pricing workflows.
- Strong Written Communication: Translate complex product capability into sharp, outcome‑led content for specific buyer personas.
- Process Rigour: Drafting Statements of Work and managing delivery against them.
- Builder’s Mindset: Comfortable building processes in a fast‑moving environment.
- Technical Familiarity: Understanding of integration ecosystems; experience with Zonal, Oracle, Fourth, delivery aggregators, POS platforms is a strong advantage.
What Success Looks Like
In your first 12 months, you will:
- Run discovery and solution design for all new prospects, resulting in signed Statements of Work.
- Guide new customers to live, working solutions, with early adopters reaching later phases faster than expected.
- Produce clear, persona‑specific marketing content for every new module launched.
- Build a feedback loop between customer conversations and product roadmap.
- Be trusted by senior stakeholders as a credible partner, not just a vendor contact.
Why Join Openr?
We are at the start of our journey, with an exceptional product that will change the way operators control their pricing and menu data across every customer touchpoint. You will be one of the most important hires we make in this phase.
- Market Traction: Backed by the Azzurri Group and recently raised £3m in funding, with Stonegate, Hall & Woodhouse, Big Table Group and Azzurri Group as live customers.
- High Influence: Shape how a differentiated product reaches the market and delivers value to operators.
- Autonomy & Ownership: Freedom to define solutions methodology and delivery approach.
- Innovative Culture: Join an engaged, open, hard‑working team at the forefront of hospitality tech.
Role Details
- Hybrid Role: 2 days/week in our London office.
- Travel: Regular travel to clients across the UK & Ireland.
- Compensation: Competitive base + commission.
If you’re a solutions professional who wants to own the full customer journey – from first conversation to live pricing rules and help build a category‑defining platform – we’d like to hear from you.
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