Why This Role Matters
You’ll take ownership of some of our largest and most important customer contracts. These aren’t just agreements - they’re long-term partnerships. What’s written in the contract needs to be delivered consistently, accurately, and without friction.
Your job is to make sure:
- Customers get exactly what they’ve been promised
- Services are delivered properly and on time
- Any changes are managed clearly and correctly
- Relationships stay strong and continue to grow
When this role works well, customers stay, trust builds, and the business grows.
About the Team You'll Join
You’ll join our Education Customer Services team, working closely with delivery, finance, legal, and technical teams. It’s a hands-on, collaborative environment where people take ownership, solve problems quickly, and focus on getting things right for the customer.
What You'll Be Doing
- Owning key contracts end-to-end - from delivery through to renewal
- Acting as the main contact for customers on all contract and service matters
- Making sure we deliver in line with terms, SLAs, and commitments
- Leading change control - keeping contracts accurate as things evolve
- Running regular customer reviews to track performance and resolve issues
- Spotting risks early and fixing problems before they escalate
- Supporting billing and revenue forecasting linked to your contracts
- Working across teams to keep delivery aligned and consistent
- Building strong, trusted relationships with your customers
What We’re Looking For
- Experience managing large or complex contracts in a service environment
- Strong understanding of how contracts work commercially and operationally
- Confidence owning customer relationships and having direct conversations
- Ability to balance detail (T&Cs, SLAs) with the bigger commercial picture
- Comfortable working across multiple teams to get things done
- Highly organised, with the ability to manage several priorities at once
- A proactive mindset - you take ownership and don’t wait for problems to grow
Nice to have:
- Experience in the education sector
- Exposure to HR, payroll, or software services
What You’ll Gain
- Ownership of high-value, high-impact contracts
- Real influence over customer experience and commercial outcomes
- Visibility across senior stakeholders and key accounts
- A role where your decisions and actions genuinely make a difference
- Clear opportunities to grow your career within IRIS
What Can You Expect From Our Application Process?
We like to keep things simple, transparent, and fair:
Just upload your CV and tell us why you’re interested in the role.
- A chat with our Talent team.
- Two short assessments:
- CCAT (15-minute timed test).
A competency-based interview with our Senior Manager, Customer Services (Education).
A final interview with our Senior Director, Operations (Education).
This is a strong fit for someone who enjoys owning contracts, working closely with customers, and making sure things are delivered properly - not just agreed on paper.
If you want a role where you can combine operational delivery, commercial thinking, and customer impact, this is it.
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