At Hiperdist, we help businesses grow by combining smart distribution with strong partnerships and a people‑first approach. We are a fast‑growing technology distributor that values collaboration, integrity, and innovation.
About the Role
As a Customer Success Manager (CSM) for Cisco, you will act as a strategic advisor to our partners, driving adoption, value realization, and long‑term growth across the Cisco portfolio.
You will own the post‑sales lifecycle, partnering closely with Sales, Presales, and Renewals teams to ensure customers achieve measurable outcomes and expand their engagement with Cisco solutions.
This is a high‑impact, partner‑facing role requiring fluency in English and French.
Qualifications & Experience
- 3 years of experience in Customer Success, Account Management, or Partner Management within IT distribution, vendor, or channel ecosystems.
- Strong experience working with Cisco technologies (e.g., Networking, Security, Collaboration, or SaaS solutions).
- Proven ability to drive adoption, retention, and revenue growth in a B2B environment.
- Experience managing partner or channel relationships is highly preferred.
- Demonstrated success in owning commercial targets (renewals, expansion, or revenue growth).
- Strong understanding of customer lifecycle management and success methodologies.
- Experience with CX tools and platforms (e.g., Cisco Success Hub, Lifecycle Advantage, PXP, PX Cloud, or similar).
- Excellent stakeholder management and communication skills, with the ability to influence at all levels.
- Fluency in French and English.
- Relevant Cisco certifications (e.g., CCNA, Customer Success Manager certification) are a strong advantage.
Key Responsibilities
- Own the post‑sales customer journey, aligning solutions to partner success plans.
- Drive adoption plans and usage milestones using Cisco Lifecycle Advantage tools.
- Conduct regular Business Reviews (QBRs) with partners to highlight value, insights, and upsell opportunities.
- Collaborate with Sales, Presales, and Renewals to ensure seamless handoffs and co‑execution of lifecycle motions.
- Identify expansion and cross‑sell opportunities and trigger upsell motions.
- Track partner health scores, usage analytics, and adoption KPIs via CX tools and platforms (e.g., Success Hub, PXP, PX Cloud).
- Capture and report on use cases, success stories, and feedback loops.
How Success Is Measured
- Time‑to‑Onboard: ≤ 30 days from handover
- Adoption Rate: ≥ 80% for key software licenses within 6 months
- Customer Health Score Improvement: Minimum 20% improvement over 6 months
- Expansion Opportunities Identified: At least 1 per account per quarter per region
- Lifecycle Touchpoints Completed: 100% per assigned customer
What We Offer
- Competitive compensation package, negotiable and aligned with local market norms.
- A progression path to Senior Management at Group level.
- A collaborative, fast‑paced environment where your impact is visible and valued.
Equal Opportunity Employer
Hiperdist is committed to building a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of background, identity, or experience.
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