About Methods
Methods is a £100M+ IT Services Consultancy that has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK‑based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group to create end‑to‑end business and technical solutions that are people‑centred, safe, and designed for the future.
Our human touch sets us apart from other consultancies, system integrators and software houses – with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities and the planet.
We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.
Predominantly focused on the public‑sector, Methods is now building a significant private‑sector client portfolio.
Methods was acquired by the Alten Group in early 2022.
Senior Delivery Manager – Role Overview
We are recruiting for a Senior Delivery Manager on a permanent basis. You will be outcome‑focused, passionate about delivering user‑centred digital services in the public sector, and support junior and mid‑level Delivery Managers in their career progression. You will share feedback, seek continuous improvement, and have experience working in a public sector environment with knowledge of public sector standards and principles such as the Service Standard.
- Work as a hands‑on Senior Delivery Manager for client projects, or across a portfolio of multiple projects.
- Support recruitment of permanent and contract Delivery Managers for Methods.
- Provide line management for Delivery Managers and junior/graduate Delivery Managers.
- Support sales/pre‑sales and bid processes.
- Collaborate with stakeholders to agree SoWs and engage with the Methods account team as required; make recommendations on team shape.
Key responsibilities:
- Serve as the first point of contact for the client and wider team. Demonstrate credibility and influence to liaise with clients, work alongside Product Owners/Managers, and support them in their role. Apply strategic thinking to deliver best possible outcomes and manage stakeholder buy‑in.
- Facilitate agile delivery and transformation on client projects‑act as a servant‑leader for multidisciplinary teams, help them plan, remove blockers, report progress, and communicate project risks, issues and dependencies.
- Support on managing project budgets and budget‑burn down.
- Ensure delivery meets the statement of work and raise risks and issues internally to the Methods Digital management team when needed.
Line‑management responsibilities:
- Create a welcoming, safe and inclusive team environment.
- Coach junior team members in Agile and Lean practices and contribute to the wider cross‑Methods delivery management community of practice.
- Provide line management for junior members, help them resolve issues arising on client work and respond proportionately and supportively.
Ongoing focus:
- Champion user needs and accessibility.
- Understand the GDS Service Manual and Service Standard and coach others on their impact.
- Advocate for agile methodologies to design and develop services iteratively.
Required Skills
- Strong communication and mediation skills; able to manage stakeholder expectations and facilitate discussions about risk and complexity.
- Life‑cycle perspective – lead teams through the full product life cycle, identify appropriate tools and techniques, develop sustainable support models, and coach others.
- Maintain delivery momentum – optimise delivery flow, address complex risks, issues and dependencies, and identify innovative ways to unblock issues.
- Planning – lead continual planning in a complex environment, coordinate delivery across services, and coach other teams.
- Team dynamics – understand psychology of a team, strong mediation skills, coach organisation on team dynamics and conflict resolution.
- Agile delivery – considerable experience using agile methodologies.
Additional Desired Skills and Behaviours
- Advocacy for fully accessible and inclusive services.
- Proactive approach to environmental issues, embedding environmental responsibility in practices and encouraging clients to consider innovative solutions.
- Proactive approach to diversity, equity and inclusion internally and with clients.
Benefits
- Autonomy to develop and grow your skills and experience.
- Be part of exciting projects that make a difference in society.
- Strong, inspiring and thought‑provoking leadership.
- A supportive and collaborative environment.
- Management development programme and training.
- 24/7 confidential employee assistance programme.
- Flexible working – home working and part‑time options.
- Social events, office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes.
- 25 days of annual leave a year plus bank holidays; option to buy 5 extra days each year.
- Paid volunteering – 2 days per year to volunteer in local communities or charities.
- Pension – Salary Exchange Scheme (4% employer contribution, 5% employee contribution).
- Life assurance – 4 times base salary.
- Private medical and worldwide travel insurance – non‑contributory (spouse and dependants included).
- Enhanced maternity and paternity pay.
- Travel benefits – season ticket loan, cycle‑to‑work scheme.
EOE Statement
We are an equal opportunity employer. We welcome applications from all suitably qualified people irrespective of age, disability, gender, gender identity or sexual orientation, race, marital status, pregnancy, religion or beliefs, or veteran status.
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