Senior Service Delivery Manager - UK Health Security Agency - G7

Location: Birmingham, Leeds, Liverpool or London

The UK Health Security Agency (UKHSA) is looking for a Senior Service Delivery Manager to help lead critical digital, data and analytical services that support health protection across the UK.

This is a role for someone who enjoys bringing structure to complexity, working across technical and non-technical teams, and making sure services are reliable, high-quality and ready for real-world use.

What You’ll Be Working On

You’ll lead a set of interdependent service delivery activities within UKHSA’s Digital and Data Directorate, making sure services are delivered smoothly and improvements land successfully in the business.

Depending on priorities, your focus may be in one of these areas:

• Service management – overseeing demand, governance and service performance across digital and data services
• Data quality – improving how data quality is understood, measured and communicated for analytical and clinical use
• Incident management – helping establish clear processes, communications and rapid responses when systems or services are impacted

Across all areas, you’ll work closely with technical specialists, clinicians, analysts and external partners such as NHS England and NHS Digital.

What We’re Looking For

You don’t need every skill listed on the full advert, but this role will suit you if you have experience in areas such as:

• Leading service, programme or project delivery in complex environments
• Working confidently with both technical and non-technical stakeholders
• Managing risks, dependencies, governance and benefits realisation
• Embedding change into business-as-usual operations
• Creating clarity and momentum across multidisciplinary teams

Experience in digital, data, public sector or public health environments is particularly valuable.

How To Apply

This vacancy is hosted on Civil Service Jobs, where you’ll find the full role description and essential criteria.

Click through to the Civil Service Jobs advert to apply.

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