Position
Group & Events Executive at St. Pancras London. Maximise opportunities to sell conferences, functions, events and groups within both the corporate and social segments. Actively working to convert incoming leads and to develop demand-generating initiatives with the Sales & Marketing organisation. Serve as the single point of contact between the client and the hotel from initial enquiry, contracting, through to event coordination and billing. Communicate client requirements to all relevant departments in a timely and effective manner. Lead and manage large-scale events. Ensure company policies and legislation are adhered to, specifically in the management of events.
Position Details
Job Number: 26052560 • Job Category: Sales & Marketing • Location: St. Pancras London Autograph Collection, Euston Road, London, United Kingdom, NW1 2AR • Schedule: Full Time • Located Remotely?: N • Position Type: Non-Management
Responsibilities
- Coordinates and communicates event & group details verbally and in writing to the customer and hotel operations. Follows up with the customer post-event.
- Manages group room blocks and meeting space for assigned groups and/or events.
- Works collaboratively with off-property sales channels (e.g., Event Booking Centre, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
- Proactively identifies operational challenges associated with the group & events and works with hotel staff and customer to resolve these challenges and/or develop alternative solutions.
- Ensures that the correct contracts and administration are completed and filed in an orderly fashion to give quick access to client information.
- Uses Opera catering & PMS system to manage sales & account relationships, as well as appropriate catering/group/banqueting bookings. Ensures information is correct, up to date and databases are current.
- Ensures forecasted revenue is up to date.
- Ensures that all diary entries are up to date with booking status, booking date, client details, telephone contact details and activities up to date.
- Maintains an efficient and organised filing policy on all enquiries, options and confirmed bookings.
- Follows all hotel and company policies and procedures.
- Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand, etc., and knows how to sell against them.
- Builds the unit’s top line revenue by focusing on post-contractual sales of products and services. Maximizes revenue by upselling contracted products to group & event planners and attendees. Identifies additional revenue opportunities for the hotel based on the event/group profile.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Required to have
- Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
- Previous experience in Event Management.
- Experience in hospitality.
What is in it for you
In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
- 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
- Annual Performance Review pay adjustments.
- Complimentary gym and spa access.
- Free meals while at work.
- Dry-cleaning service availability for uniforms.
- Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
- 20% discount at any of the St. Pancras outlets.
- Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
- Travel ticket season loan.
- Life Assurance Scheme
- Cycle to work scheme.
- Employee Assistance Programme access.
- Mental Health First Aiders within the team
- Comprehensive Training and Development programme participation.
- Awards and recognition celebrations, among many other benefits
- Outstanding Wellness program
The Autograph Collection and Marriott International are equal opportunity employers and are committed to a diverse workforce. All Autograph Collection hotels look to attract The Individualist, the brand’s target consumer. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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