Senior Product Support Engineer – Wolverhampton
On Site with some Hybrid working by agreement.
Skills: Supportability, ILS, Engineering, Hydro-mechanical, Integrated Logistics Support, Logistics Support analysis, Actuators, Electro-mechanical, Tech Pubs, CMMs, Maintenance Manuals, Service Bulletins, In-Service Support, Maintainability.
Benefits
- Competitive salary and annual bonus and pay review
- 25 days holiday + bank holidays
- Private medical insurance
- Comprehensive health cash plan
- Flexible working options
- Pension (up to 10% employer contribution) and life assurance
- Early finish on Fridays
- Professional development, ongoing training, mentoring
- Onsite amenities: parking, restaurant, bicycle storage, showers
- Family-friendly and accessible workplace policies
About Safran Actuation Systems UK
Safran Actuation Systems UK is a world‑class centre for the design, manufacture and support of actuation and flight‑control solutions used across commercial, military and rotary platforms. With major sites in Wolverhampton and Banbury, our teams play a critical role in delivering innovative, reliable and safe systems that keep aircraft performing at their best.
Your Role
As a Product Support Engineer, you'll play a critical role in supporting our in-service aerospace products, providing technical expertise and innovative solutions to Prime Contractors, Airline Operators, and Aftermarket teams. You'll also support the introduction of new products, ensuring readiness and maintainability from day one.
Key Responsibilities
- Deliver technical advice and problem resolution for in-service equipment (both externally and internally) and new product introductions.
- Monitor product reliability, identify fault trends, and drive systemic improvements.
- Develop robust troubleshooting strategies at the system level.
- Prepare and deliver engaging training material for Aircraft Operators.
- Collaborate with Technical Publications to ensure accuracy of technical manuals and bulletins.
- Support development of repair schemes and management of rotatable parts.
- Contribute to maintenance planning, direct maintenance cost analysis, and in-service readiness.
- Represent Safran in technical reviews with customers and provide expertise to our Customer Response Centre.
What You'll Bring
- Mechanical or electrical engineering background (Essential)
- Practical/hands on experience (Desirable)
- Knowledge of hydro‑mechanical or electro‑mechanical systems (Essential)
- Exposure to Highlift/Nacelle Actuation or Military systems (Desirable)
- Strong analytical and computer literacy skills (Essential)
- Experience with ILS/LSA methodologies (Desirable)
- Ability to think globally regarding the impact of product changes
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