Broadcast Support Engineer

Company: Telstra

Location: London

Posted: May 5th, 2026

Provide 2nd Line Support for equipment in London MCR / DCs in relation to Telstra's Internet Delivery Network (IDN), Global Media Network (GMN), Special Events Network (SEN), 2110 systems and cloud platforms
Work with teammates and operations teams to facilitate any changes to config/ upgrades or maintenance on any live platform system.
Be able to troubleshoot and resolve technical issues during live broadcast for live events.
Assist in the installation and configuration of equipment.
Stay informed about advancements in broadcast technology and industry trends.

Ability to work under pressure and handle live broadcast situations
Strong technical skills and the ability to troubleshoot and resolve equipment issues.
Good understanding of broadcast regulations and standards,
Excellent communication and teamwork skills
Ensure network documentation remains up-to-date and knowledge is transferred to relevant teams
Able to work meticulously with high attention to detail
Structured approach to work; task driven and diligent
Calm in a crisis, able to methodically analyse and identify an issue
Thrives working in a fast paced environment
Professional manner when dealing with customers, international MCRs, and Internal departments
Technology enthusiast, curious and keen to learn
Flexible and adaptable to last minute live event support.
Excellent verbal and written communication skills.
Can simplify complex to convey to non-technical staff.

Working within IT environments
Familiar with IP streaming technologies
SMTPE standards 2022/2110 knowledge
Strong knowledge of ASI, SDI, DVB, MPEG transport streams.
Encoder/decoder hardware operation and configuration
Experience with multi vendors ( for example Harmonic, MediaKind, InSync, GV, Nevion)
Common broadcast terminology and solutions
Familiar with transmission automation systems
Familiar with OTT streaming systems such as AWS
Technical and/or broadcast training and qualifications

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