Broadcast Support Engineer

Responsibilities

• Provide 2nd Line Support for equipment in London MCR / DCs in relation to Telstra’s Internet Delivery Network (IDN), Global Media Network (GMN), Special Events Network (SEN), 2110 systems and cloud platforms
• Work with teammates and operations teams to facilitate any changes to config/ upgrades or maintenance on any live platform system.
• Be able to troubleshoot and resolve technical issues during live broadcast for live events.
• Assist in the installation and configuration of equipment.
• Stay informed about advancements in broadcast technology and industry trends.

Key Accountability Metrics

• Ability to work under pressure and handle live broadcast situations
• Strong technical skills and the ability to troubleshoot and resolve equipment issues.
• Good understanding of broadcast regulations and standards,
• Excellent communication and teamwork skills
• Ensure network documentation remains up-to-date and knowledge is transferred to relevant teams
• Able to work meticulously with high attention to detail
• Structured approach to work; task driven and diligent
• Calm in a crisis, able to methodically analyse and identify an issue
• Thrives working in a fast paced environment
• Professional manner when dealing with customers, international MCRs, and Internal departments
• Technology enthusiast, curious and keen to learn
• Flexible and adaptable to last minute live event support.
• Excellent verbal and written communication skills.
• Can simplify complex to convey to non-technical staff.

Technical Proficiency

• Working within IT environments
• Familiar with IP streaming technologies
• SMTPE standards 2022/2110 knowledge
• Strong knowledge of ASI, SDI, DVB, MPEG transport streams.
• Encoder/decoder hardware operation and configuration
• Experience with multi vendors ( for example Harmonic, MediaKind, InSync, GV, Nevion)
• Common broadcast terminology and solutions
• Familiar with transmission automation systems
• Familiar with OTT streaming systems such as AWS
• Technical and/or broadcast training and qualifications

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