Product Support Engineer – Rail
Working from home – London area
Full Time, Mon - Fri
Job Description
As the Product Support Engineer for Rail, you will report to the Site Team Leader or Site Supervisor and conduct routine maintenance and repairs on MTU rail products to the standard specified in the approved manuals, in accordance with contractual requirements.
Responsibilities
- Perform preventative, scheduled maintenance and/or corrective maintenance activities in accordance with the maintenance schedule, manuals and contract.
- Actively participate in ongoing continuous improvement activities for both maintenance and procedures.
- Conduct planned maintenance tasks in accordance with operating instructions.
- Attend and participate in meetings with the customer where necessary to obtain sign‑off for work completed on customer equipment.
- Undertake fault finding and repair using appropriate technical information, such as technical drawings and fault‑finding guides.
- Complete relevant documentation for all work carried out to accurately record activities for the company and the customer.
- Proactively engage in the Company’s HSQE management processes.
- Maintain cleanliness of the SGB onsite facilities.
- Attend local and factory training courses as required to keep skills current.
- Participate in 24/7 shift working, including call‑out when required.
- Work as a mobile engineer if required; a van will be provided.
- Perform any other related activities reasonably required, e.g., cover work in another depot.
- Accurately report parts used during service work as per internal processes to ensure effective stock control.
- Make effective use of IT systems such as Go!Care, C4S, eWeb, Go!Manage, Diasys, Outlook, etc.
Qualifications
- Engineering background.
- NVQ Level 3 in Engineering or equivalent.
- Outstanding safety awareness.
- Proficient in MS Office, particularly Excel, Word and email. On‑the‑job training will be provided for SAP and MTU Business Portal.
Preferred Requirements
- Proactive with good initiative.
- Strong organisational skills and a flexible attitude.
- Works well with others.
Additional Information
Type of Contract: Permanent
Rolls-Royce are committed to being a respectful, inclusive, and non‑discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
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