As a Technical Sales Advisor, you will deliver high-quality technical and commercial support to new and existing customers. The role involves understanding customer requirements, providing practical technical advice, and recommending suitable hydraulic, industrial, or engineering solutions. You will be responsible for sourcing products to specification, processing orders, and maintaining clear, professional communication throughout the sales process. A strong focus on customer service, organisation, and identifying opportunities to add value is essential in this fast-paced environment.
Responsibilities
- Handle customer enquiries efficiently via phone, email, website, and live chat.
- Process customer orders, quotations, and enquiries accurately and within agreed timelines.
- Provide technical advice and recommend products that meet customer specifications.
- Upsell and cross‑sell related products to maximise sales opportunities and meet KPIs.
- Manage key and existing accounts, encouraging repeat business while acquiring new customers.
- Maintain accurate customer records in the CRM system and proactively follow up quotations.
- Coordinate with suppliers to ensure timely order fulfilment.
- Support e‑commerce and web chat functions to deliver a seamless customer experience.
- Provide customer feedback to support continuous improvement and carry out additional duties as required.
Essential Experience
- Outstanding customer service skills with a professional and proactive approach.
- Strong verbal and written communication skills, with the ability to negotiate effectively.
- Highly organised with solid administrative skills and strong attention to detail.
- Resilient, positive and numerate, with the ability to work accurately under pressure.
- Able to prioritise workload in a fast‑paced environment.
- IT literate, with confidence using MS Office, email, and online systems.
- Able to quickly understand technical information, identify customer issues, and provide suitable solutions.
Desirable Experience
- Previous experience within an engineering, hydraulics, pneumatics, or industrial environment.
- Experience working in a fast‑paced sales or customer‑facing office environment.
- Engineering or other relevant technical qualifications (advantageous but not essential).
Why join Hydraquip?
- Competitive salary.
- 20 days holiday + bank holidays, increasing with service, with the option to purchase up to 5 additional days each year.
- Company pension, wellbeing support and access to a wide‑range employee benefits & rewards platform, including a paid volunteering day, Refer‑a‑Friend bonus and Cycle to Work scheme.
- Full training and ongoing development provided.
#J-18808-Ljbffr