Virgin Active are committed to changing people's lives for the better through wellness. Our team is dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest brand standards into their work, so our members can experience the finest facilities and service. We value recruiting only the best Sales Membership Consultants to join our club teams, providing an elite service to all club members and visiting prospects. As a Sales Membership Consultant you, together with your team, are responsible for meeting the monthly membership goals for sales and growth, with a focus on data and revenue.
Responsibilities
- Act as the point of contact for members, elevating their experience at every touchpoint and addressing inquiries while upholding meticulous standards of administration and support.
- Create a warm, inviting atmosphere throughout the club, from front of house duties to providing new member visits.
- Take ownership of membership targets, striving for excellence in sales, retention, and growth each month.
- Ensure that all activity targets are met to achieve the desired net growth.
- Tailor membership offerings to meet individual needs and expand corporate memberships to prospects within the immediate locality of the club.
- Provide advice on all activities related to exercise experience and products offered by Virgin Active.
- Support the smooth operation of the club and consistently deliver exceptional customer service to all.
- Take on the responsibilities of the duty shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management.
Qualifications
- Previous experience in a customer‑centric, target‑driven role (desirable but not essential).
- Strong interpersonal skills that make you approachable to members, prospects, and colleagues alike.
- Good communication skills.
Benefits
- 30 days (including bank holidays) annual leave.
- Access to The Peoples Pension, with 3% company contributions.
- Complimentary Virgin Active membership for you and a buddy, with free memberships for your children and the ability to take advantage of Club V.
- Additional discounts across Virgin Active, including guest passes and up to 50% off PT sessions.
- Membership in the Virgin Family provides communication with colleagues across the Virgin Group and access to further discounts (Virgin Atlantic, Virgin Holidays, Virgin Media/O2).
- 20% discount on food and drink at KAUAI club branches.
- Salary Finance support, including loans, savings plans, and personal finance assistance.
- BUPA employer assistance programme offering four free counselling sessions.
- Partnered corporate letting services with Dexters, with no tenant charges.
- Access to ePoints, offering online discounts to retailers.
- Discounts on Academy courses taught by top instructors.
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