Client Service Executive - Insurance

Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as an Insurance Account Handler within our friendly team based in Swansea.

Joining us as an Insurance Account Handler means you'll have the benefit of working Monday to Friday (no weekends here!) and earning a basic salary relative to your experience as well as a generous bonus structure. You'll also be rewarded with all the great benefits of working with the UK’s largest independent Insurance Brokers. We are open to hearing from people from all different backgrounds, so speak to us about our hybrid and flexible ways of working for our Account Handlers if the 9‑5 life isn’t for you.

So, what does the role of an Insurance Account Handler here involve?

Every day you will be supporting a designated client portfolio, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise. This role is perfect for you if you love customer service or sales, as relationship‑building with our clients will be the key to your success.

What are we looking for in our Account Handlers?

Some experience of the Insurance Industry is essential for this role; the rest is all about you as a person:

• Most importantly, your ability to bring your best self to work every day to give our clients the best possible experience.
• Proactive, using initiative and showing an entrepreneurial spirit.
• A willingness to learn and be curious; we offer ample opportunity to gain qualifications that will enhance your career.
• Confidence to work with clients both on the phone and face‑to‑face; some customer‑service experience is important.
• Team orientation, positive outlook, engagement, collaboration, and resilience to adapt to change.
• Demonstrated honesty and integrity, essential within a financially regulated organisation and the right way to be.

Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays.
• Opportunity to progress your career across the entire Ardonagh family.
• Gain CII or ACII qualifications to boost your knowledge and career prospects.
• Pension scheme for retirement.
• 24‑hour physical and mental wellbeing support.
• 1 day paid volunteering day to give back to our communities.
• The Spotlight Awards, shining a light on the brightest talent across our group.

Equal opportunities employer

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please.

Click here to see our standard benefits page

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