Are you the person we are looking for?
We are seeking a proactive, self‑motivated individual with strong proactive approach and genuine enthusiasm for building relationships.
Working in the Service Centre at Routeco involves collaborating closely with customers to maximise sales opportunities and deliver outstanding service. The role requires engaging with customers across multiple channels, including phone, email, and face‑to‑face interactions, to understand their needs and provide tailored solutions.
Key Responsibilities
- Promote and sell compatible products and services to meet sales targets and GP growth.
- Demonstrate strong commercial awareness and negotiation skills to maximise margins.
- Apply pricing strategies based on customer profile, product type, and ownership.
- Proactively identify and pursue new sales opportunities.
Customer Experience
- Deliver a consistently high level of customer experience across all interactions.
- Handle customer enquiries professionally, ensuring accurate information and timely responses.
- Address and resolve customer issues promptly, ensuring satisfaction and retention.
- Manage and take ownership of individual high level-high maintenance accounts that require hands on relationships on a daily basis to their business needs to give exceptional customer experience.
Customer Relationship Management
- Build and maintain strong, long‑term customer relationships.
- Proactively contact customers to develop ongoing business opportunities.
- Engage customers in a friendly and professional manner to encourage repeat business.
- Stay up to date with franchise supplier offerings.
- Advise customers on suitable products and services that best meet their needs.
- Recommend value‑added solutions to improve customer outcomes.
- Technical self‑development and learning ownership.
Purchasing & Sourcing
- Manage non‑franchise purchasing activities.
- Source products entrepreneurially to meet customer requirements.
- Communicate clearly with customers regarding availability, pricing, discounts, and delivery timelines.
- Work closely with external sales teams to support the customer journey and sales cycle.
- Contribute to improved customer understanding and engagement strategies.
Quotation & Follow‑Up
- Ensure all quotations are followed up in a timely and consistent manner.
- Track and convert opportunities generated internally and via external sales stakeholders.
- Strong sales and negotiation skills.
- Commercial awareness and business acumen.
- Excellent communication and interpersonal skills.
- Customer‑focused approach.
- Relationship‑building and stakeholder management.
- Proactive and results‑driven mindset.
- Product knowledge and advisory capability.
What do you need to bring to Routeco?
- Education: GCSEs (or equivalent) in Maths and English are required.
- Candidates should ideally have qualifications at least to ONC level in electrical engineering.
- Ability to inspire commitment and enthusiasm among colleagues.
- Strong customer support and servicing skills are necessary.
- Effective communication is needed to manage customer orders and enquiries.
- Proficiency with Microsoft Office and data entry systems.
- Previous experience in electrical engineering or electrical distribution would be beneficial.
What Routeco can offer you
- Hours: 37,5 hours per week
- Generous Time Off: Start with 25 days of annual leave, increasing with length of service up to 30 days with the option to flex up/down 5 days.
- Long Service Rewards: Celebrate your milestones with special gifts and up to 5 extra holiday days in your anniversary year.
- Wellness Benefits: Access a health and wellbeing cashback scheme.
- Financial Security: Benefit from life assurance coverage at 2 times your salary.
- Free Shares: you will be eligible to receive free shares after completing 3 years of service.
- Pension Plan: Join our group personal pension plan with a 5% employer contribution.
- Continuous Learning: 1h of protected development time every week to enhance your skills.
- Family‑Friendly Leave: Enhanced maternity and paternity leave.
- Recognition: Receive discretionary ‘on the spot’ and value‑based awards for outstanding performance.
- Volunteer Time Off: Get paid time off for participating in our volunteering programs.
- Exclusive Discounts: Access the Associate Discounts Portal for savings.
- Referral Bonuses: Earn financial reward for referring talented individuals.
- Cycle Scheme: Access to salary sacrifice Cycle Scheme.
- Wellbeing Support and Employee Assistance: Access a 24/7 support program through Unum, and Mental Health First Aiders.
- Fitness Benefits: Enjoy gym membership discounts.
- Workplace Giving: Contribute to meaningful causes.
Routeco are committed to embedding diversity and inclusion across the whole organisation, a place where we can all be ourselves. We are committed to providing equal opportunities to all current and prospective employees and will not discriminate based on a person’s race, colour, sex, gender, age, religion, national origin, disability status, sexual orientation, source of income, parental status, or any other protected status and we will strive to build a culture that values meritocracy, openness, fairness, and transparency.
As part of our commitment to increase workplace diversity, we have introduced the practise of anonymising CVs to help remove bias by omitting personally identifiable information, such as name, gender, age and education.
We aim for an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please let us know as part of your application.
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