Job Title: Decant Officer
Location: Civic Centre, High Street, Uxbridge, Middlesex, UB8 1UW
Department: Housing / Regeneration
Reports to: Lettings or Regeneration Manager
Role Purpose
To manage the end-to-end decant (rehousing) process for residents affected by estate regeneration or major works, ensuring moves are delivered smoothly, fairly, and with a strong focus on resident support and engagement.
Key Responsibilities
- Manage a caseload of residents requiring temporary or permanent relocation
- Develop and deliver person-centred decant plans tailored to individual needs
- Act as the main point of contact, providing clear advice and support throughout the process
- Identify and support vulnerable residents, working with internal teams and external agencies where needed
- Coordinate all aspects of the move, including removals, utilities, and property allocations
- Issue relevant notices and support the processing of home loss and disturbance payments
- Maintain accurate case records and track progress against key milestones
- Work closely with lettings, housing management and regeneration teams to deliver successful outcomes
- Support returning residents moving back into newly developed homes
- Engage residents in regeneration activities and maintain positive community relationships
Key Requirements
- Experience in housing, rehousing or tenant liaison within a social housing setting
- Strong understanding of tenancy management and resident needs
- Experience managing a busy caseload and working to deadlines
- Ability to support vulnerable or hard-to-reach residents
- Excellent communication and stakeholder management skillsStrong organisational and problem-solving ability
Desirable
- Experience working on estate regeneration or decant programmes
- Knowledge of home loss and disturbance payments
- Understanding of social housing policy and procedures
Key Skills
- Customer-focused and empathetic approach
- Ability to manage complex situations and make sound decisions
- Confident working independently and collaboratively
- Strong administrative and IT skills
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