Job Title: Sales Administration Compliance Manager (FTC - 18 Months)
Location: Harrogate
Salary: £45,000 - £50,000 per annum + Bonus
Hours: Monday - Friday, 8:30 am - 5:30 pm
An excellent opportunity has arisen for an experienced Sales Administration Compliance Manager to join a fast paced, regulated services environment on an 18 month fixed term contract.
This is a pivotal role responsible for leading the Sales Administration function, ensuring operational excellence, robust compliance and consistently high levels of service. You will play a key part in driving performance, improving processes and supporting both team and business success.
Key Responsibilities Of Sales Administration Compliance Manager
- Lead and oversee the day to day operations of the Sales Administration team
- Ensure delivery of accurate, efficient and customer focused administrative support
- Monitor, analyse and report on KPIs, performance metrics and service levels
- Coach, develop and motivate team members to achieve individual and team targets
- Ensure full compliance with FCA regulations, internal policies and control frameworks
- Manage escalations and resolve complex customer, lender or operational issues
- Build and maintain strong relationships with internal stakeholders and lender partners
- Identify, lead and implement process improvements to enhance efficiency and reduce errors
- Support high standards of customer service to drive satisfaction and repeat business
- Provide accurate MI and performance reporting to senior management
- Support training, onboarding and ongoing development of the team
This is a fantastic opportunity to join a professional, high performing environment in a key leadership role. You'll have the chance to make a real impact on both team performance and wider business outcomes over the duration of the contract.
Skills & Experience
- Experience in a similar role required
- Strong leadership skills with proven ability to coach and develop teams
- Excellent organisational and problem solving abilities
- Strong communication and stakeholder management skills
- High attention to detail with a process driven approach
- Confident working in a fast paced, KPI led environment
- Strong IT literacy including CRM and reporting systems
- Proactive, positive and results focused mindset
Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.
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