Digital Training & Learning Technology Delivery Manager

The Atlas Training Product Team designs, delivers and continuously improves digital training and adoption products that enable effective use of the Atlas case-working system across Migration and Borders Digital. The team supports a large and diverse operational user base spanning Border Force, Immigration Enforcement, Customer Services Group and cross-cutting services, ensuring learning is accessible, current and aligned to live services.

The team owns a suite of core training products, including a centralised learning catalogue, role‑appropriate learning materials, a dedicated training environment for safe skills practice, and an integrated Atlas chatbot that provides just‑in‑time guidance and signposting to approved content. These products are maintained through regular analysis of user errors, feedback, service change requests and usage data, enabling the team to prioritise high‑impact improvements and reduce repeat operational issues.

In addition, the team leads a cross‑directorate Community of Practice, bringing together product owners, business change colleagues and subject matter experts to drive consistency, reduce duplication and upskill the wider organisation in digital learning practices. Through this model, the Atlas Training product team plays a critical role in supporting service stability, adoption and continuous improvement.

As the Digital Training Design and Learning Technology Delivery Manager you will support the delivery of the digital training strategy and adoption approaches for new technology deliveries. Your role will help to ensure that every technical delivery includes digital training and adoption activities (integrated where possible) including supporting the completion of mandatory Training Needs Analysis. You will work in a team that ensures that every delivery embraces all aspects of digital adoption to support the Atlas Case working system and other Home Office Digital technical solutions.

Joining the Home Office Technology Delivery community, you will share knowledge and experience with colleagues across the department and wider Government, building skills and helping to apply good practice and standards. You will support the UK’s security and prosperity through the products and services that you help to deliver.

What you will do

• Take responsibility for your team’s delivery of technology products and services, facilitating and coaching in using the most appropriate methods to explore needs, solve problems and deliver. Work with the team to continuously monitor and improve processes and performance.
• Contribute to the creation and maintenance of realistic plans and keep delivery on track within quality, cost, and time constraints. Remove blockers to the success of your team, involving stakeholders and engaging with governance as appropriate.
• Develop a motivated, functioning team, empowering collaboration and delivery while giving direction and constructive feedback. Monitor the profile and health of your team, working with them to resolve issues.
• Manage risks, issues, and dependencies appropriately.
• Engage with and influence relevant technical and non-technical stakeholders. Contribute to efforts to develop and enhance stakeholder relationships.
• Act as a routine contact point for suppliers involved in delivery. Monitor supplier performance and help to resolve problems with suppliers.
• Support the delivery the overarching MBD training strategy, ensuring operational deliverables, alignment with broader government priorities, balancing risk, complexity and delivery timelines.
• Coach and deliver training to colleagues and business stakeholders in the creation of digital and integrated learning products.

What you will bring (Essential Skills)

• Understanding different delivery approaches, such as Agile and Waterfall, identifying the most appropriate methodology for the situation, and helping a team to implement and improve processes,
• Facilitating the delivery of technology products and services throughout their lifecycle,
• Creating the best team makeup for the situation, and bringing people together into a motivated team,
• Identifying and managing risks, issues, and dependencies,
• Communicating between technical and non-technical stakeholders, and effectively managing stakeholder expectations,
• Monitoring the performance of suppliers and acting as a point of contact with them.
• Skilled in designing and delivering technical training using tools such as Articulate and Premiere Pro.

Please note - 3+ years UK residency is typically required to be eligible for SC Clearance and unfortunately, we cannot offer sponsorship.

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