Duty Manager

Summary

Hyatt Regency Birmingham is ideally located in the heart of the city centre, adjacent to Symphony Hall and within walking distance of the International Convention Centre (ICC), Brindley Place, and the Bullring shopping centre. This contemporary four‑star hotel offers direct access to the vibrant canal‑side area and is a short stroll from Birmingham New Street Station. The hotel features 319 spacious guest rooms and suites, 12 versatile event spaces, a modern restaurant, a traditional pub‑style bar, and a luxurious spa with an indoor pool and fitness centre.

Duties and Responsibilities

• Oversee the smooth running of all hotel operations.
• Assist the Management Team in the effective operation of the Front Office Department and outlets, ensuring maximum guest satisfaction and adherence to hotel standards.
• Monitor occupancies to avoid overbookings.
• Train and develop the team, fostering an inclusive and positive work environment.
• Ensure VIPs, World of Hyatt members, and Regency Club Rooms are blocked and inspected according to hotel policy.
• Check in all VIP guests as per hotel policy.
• Handle guest complaints in accordance with hotel policy and report all complaints to management.

You will be expected to work 40 hours per week, five days out of seven, on a shift rota basis, which may vary each week.

Qualifications

The ideal candidate will be passionate about delivering exceptional customer service to all guests, ensuring their needs are fully met. You will have a sound knowledge of the local area, including restaurants and shopping destinations within the city.

You should have previous experience in a similar role, with good knowledge of hotel systems such as Opera and Reserve. Strong IT and communication skills are essential. As an organized and outgoing individual, you will remain calm and effective when handling diverse and challenging situations.

You must be able to work under pressure, diffuse conflict, and respond quickly to changing guest demands and requirements.

What We Offer

• Salary: £28,995.20 per annum
• 12 complimentary nights per year across Hyatt Hotels worldwide
• Discounted stays for you and your family from day one
• Discount on food & beverage when dining as a guest at selected Hyatt Hotels
• Complimentary meals on duty
• Access to Amala Gym
• 28 days holiday including bank holidays (increasing to 33 days)
• Extensive learning and development opportunities
• Headspace membership and access to our Employee Assistance Programme
• A commitment to Diversity, Equity & Inclusion with opportunities to join one of our UK DE&I Chapters
• Clear career progression and global mobility within Hyatt Hotels

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