VANRATH are delighted to be partnering with a major company in Northern Ireland with the Recruitment of a Customer Service Manager to join a growing and dynamic company based in Belfast.
This position is based in the company's Belfast office. Monday - Friday position. Hybrid working is available (80% in the office / 20% at home)
This is a Permanent position. Monday - Friday position (9.00am - 5.00pm or 8.30am - 4.30pm etc). This company has an excellent reputation.
Salary
£45,000 - £55,000 salary dependent on experience + other Additional Benefits (Top Company) + Fantastic work benefits and Environment + Holiday Package (25 days leave + Stats) & Progression Opportunities
Key responsibilities include:
- Leading, coaching, and developing the Customer Service team to maintain high service standards and a customer-first mindset
- Overseeing the accurate and timely processing of sales, transfer, and returns orders, ensuring strong system and document control
- Acting as the escalation point for complex customer issues, ensuring prompt and effective resolution
- Developing, monitoring, and reporting on KPIs to enhance service quality, responsiveness, and efficiency
- Building strong working relationships across sales, operations, production, technical, and finance teams to ensure seamless service delivery
- Driving continuous improvement across customer processes, systems, and feedback loops
Experience
- Proven experience in people management within customer service, customer experience, or administrative leadership
- Strong customer-focused mindset with a track record of building high-quality, responsive service cultures
- Experience collaborating across operational, commercial, and support functions to deliver on customer commitments
- Excellent organisational, communication, and stakeholder management skills
- Experience in KPI management, service reporting, and continuous improvement initiatives
- Ability to handle escalated customer issues in a professional, solutions-oriented manner
- Proficient in ERP/CRM systems and Microsoft Office
- Experience within a fast-paced manufacturing or supply-led environment is desirable
Highly preferred:
- Experience dealing with Customs / Export
For more information on this role please reach out to Jack Groves @ VANRATH for more information.
#J-18808-Ljbffr