Claims Quality Assurance Specialist

Role Description

We have a number of quality assurance roles available, requiring a critical thinker with expertise in handling either Motor Personal Injury, Commercial Property, Home, Casualty or Financial Lines claims. Capability across multiple claims disciplines/lines of business is preferred but not essential, as is prior experience performing quality assurance.

Location: This role can be based in either our Guildford, Milton Keynes, Chelmsford, Bournemouth, Birmingham or Bristol offices. This is a hybrid role.

Salary: Circa £45,000, pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

Responsibilities

• Conduct quality assurance reviews on Motor PI, Commercial Property/Casualty, and Financial Lines claims and Claims Suppliers.
• Design and perform claims and claim supplier themed reviews.
• Engage with key stakeholders throughout.
• Produce detailed analysis and actionable insights to continuously improve customer outcomes, financial outcomes and performance effectiveness.

Essential Skills

• Proven experience in insurance claims and/or quality assurance.
• Comprehensive understanding of Motor Personal Injury, Home, Commercial Property, or Casualty, Disease and Financial Lines claim processes.
• Ability to conduct in-depth quality assurance reviews with little supervision.
• Well‑developed analytical skills, critical thinking and attention to detail.
• Excellent report writing and communication skills.
• Experience in sourcing and managing audit sample lists.
• Capability to identify and recommend opportunities for process improvement.
• Relevant industry qualifications and proven experience in insurance claims and/or quality assurance.
• Well‑developed organisational and time management abilities.
• Adaptability to work in both remote and office‑based environments.
• Ability to coach and mentor less experienced team members, fostering professional development and knowledge sharing.
• Skilled in liaising with business owners and relationship managers to drive improved outcomes for customers and enhance overall business performance.

Desirable Skills

• Responsible Artificial Intelligence usage.

What We Offer

• Flexible buy/sell holiday options.
• Hybrid working.
• Annual performance related bonus.
• Contributory pension scheme.
• Development days.
• A discount up to 50% on a range of insurance products including car, home and pet.
• Retail discounts.
• Volunteering days.

Our Ways of Working

We support flexibility with the hours you work. If it’s right for our customers, our business and you, we’ll do everything we can to make it happen. As signatories of the ABIs flexible working charter, we support hybrid work patterns balanced with the needs of our customers, your personal circumstances and our business requirements. Our aim is to help innovation, creativity and you to thrive. Your work life balance is important to us.

Integrity, Fairness, Inclusion & Trust

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment includes gender equity, balanced gender representation, and numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer. We embrace neuro‑diversity and welcome applications from neuro‑divergent and disabled candidates, offering tailored adjustments.

Accessible Application for All

We support candidates with disabilities or long‑term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role. We support the government scheme “Access to Work.” Contact our Resourcing team to opt into the scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

Equal Opportunity Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, gender, disability, national origin, ancestry, age, sexual orientation, or protected class. We do not discriminate under the Americans with Disabilities Act, Title VII of the Civil Rights Act of 1964, the Civil Rights Act of 1991, the Family and Medical Leave Act, or any applicable state or local laws.

Closing Date

17th May 2026 (closing date). We reserve the right to close the advert early if we reach enough applications.

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