We are seeking an experienced Hootsuite Implementation Manager to own the client relationship and oversee delivery of new client implementations. This role combines client-facing consultancy, project management, and quality oversight, working closely with Implementation Specialists who deliver the hands-on configuration.
You will be responsible for ensuring implementations are delivered on time, to scope, and with a high-quality client experience.
What you will do
Client Management & Discovery
- Act as the primary point of contact for new implementation clients
- Lead requirements review meetings to confirm client needs, objectives, and scope
- Translate business requirements into clear delivery briefs for implementation specialists
Project Management
- Own the end-to-end implementation plan, timelines, and milestones
- Coordinate and oversee one or more Implementation Specialists
- Manage risks, scope control, and client expectations
- Ensure implementations are delivered on time and to agreed standards
Oversight & Quality Assurance
- Review and sign off on query builds, channel setups, dashboards, and reports
- Ensure consistency and best practice across all client implementations
Training & Enablement
- Deliver or coordinate client training, including webinar-style training and tailored 1:1 training sessions
- Ensure clients are confident and ready for handover post-implementation.
Requirements
- Fluent, professional-level English (written and spoken)
- Proven experience configuring and working in Hootsuite
- Strong experience delivering Hootsuite implementations in a client-facing role
- Proven project management experience
- Excellent stakeholder management and communication skills
- Ability to manage multiple implementations and delivery resources concurrently
- Comfortable overseeing technical delivery without necessarily doing all configuration yourself
- Hootsuite certification(s)
- Experience managing delivery teams or freelancers
- Familiarity with implementation frameworks, SLAs, and onboarding playbooks
Benefits
- Remuneration includes a competitive salary (dependent on experience) as well as share options and performance-related bonus.
- We are open to the discussion of flexible or agile working arrangements including remote working and reduced or compressed hours.
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