Operations Manager - Social Housing Refurbishment / Planned Maintenance
Lincolnshire based (with travel)
Location
Lincolnshire, United Kingdom
Responsibilities
The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbishments, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils.
You will be instrumental in managing contracts and leading a team of Project Managers, Site Managers, Liaison Officers, and subcontractors.
Key duties include:
- Ensuring delivery of projects within the specified budget and time frames
- Motivating the workforce to deliver on time and to budget
- Focusing on quality, customer service, and delivery
- Driving profitability of the contract, including pricing and delivery of extra works
- Maintaining client and tenant satisfaction
- Managing processes and customer relationships
- Understanding contract financials
Key Skills / Requirements
- Experience as an Operations Manager delivering social housing / planned maintenance projects
- Strong focus on motivation, quality, and profitability
- Excellent client and tenant satisfaction management skills
- Process and customer management expertise
- Financial understanding of contract management
- SMSTS certification
Salary & Package
Full time, permanent role with a salary range of £75,000 – £82,000 plus car allowance, benefits and a modern, forward‑thinking working environment.
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