Location
London (Office Based with on-site coordination ifrequired)
Company Overview
Curated Property is a boutique firm dedicated to managing a carefully selected portfolio of unique luxury short-term rental properties across London, the UK, Europe, and Asia. We pride ourselves on delivering exceptional service andmaintainingthe highest standards for our discerning clientele.
Role Overview
We areseekinga proactive and highly organised individual to manage and support the day-to-day operations of ourproperty portfolio.You will regularly visit our London portfolio to ensure properties are kept to a high standard.This role is primarilyoffice basedand guest-facing, focused on delivering a seamless experienceon sitewhile also coordinating property operations behind the scenes.
This is an ideal opportunity for someone with experience in short-term rentals, hospitality,operationsor property management who thrives in a fast-paced, detail-oriented environment.You will be managing multiple workloads across differentsoftwareso being able to multi-task ina busy environment is neededtothrive in this role.
Key Responsibilities
Guest Communications & Experience
- Manage guest check-ins and check-outs, delivering a high levelof service to ensure a seamless and memorable stay.
- Handleescalatedguest issues efficiently and professionally, ensuringhigh levelsof satisfaction
Property Operations & Coordination
- Coordinate cleaners, maintenance contractors, and suppliers to ensure properties areguest-ready.
- Schedule and overseeescalatedmaintenance and resolve issuesin a timely manner
- Liaise with landlords and suppliers tomaintainproperty standards
- Support onboarding of new properties, ensuring systems and processes are implemented
- Site visits to ensure each property consistently meets company standards
- Recommend improvements or upgrades to enhance guest experience
General Administration
- Support day-to-day business operations with ad hoc administrative tasks
- Assistin improving systems, processes, and guest experience workflows
Working Hours
- Part-time or contract basis (flexible, to be agreed)
- Availability required across weekdays, with occasional weekend support depending on bookings
What We’re Looking For
- Previousexperience in property management, short-term rentals,operationsrolesor hospitalityis strongly desired
- Strong written and verbal communication skills (essential)
- Highly organised with strong attention to detail
- Ability to multitask and manage multipletaskssimultaneously
- Proactive, solutions-focused mindset
- Comfortable workinginoffice, on site,and independently
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