South London and Maudsley NHS Foundation Trust
SEL IC IG Operations Manager
The closing date is 17 May 2026
The SEL IC IG Operations Manager will be part of SLAM's Information Governance (IG) Department and provide dedicated support to the delivery of IG Projects for the South East London Integrated Care System.
Career progression pathways and development opportunities:
We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. For this role, we offer career pathways to senior manager roles within the IG and the wider team. In addition, we offer ongoing training and development in conjunction with the BCS membership.
Main duties of the job
The post-holder will manage all aspects of IG pertaining to projects that span across multiple organisations in the IC. The post holder is responsible for the delivery of an agreed work plan. This will include creation and review of documentation, stakeholder engagement, coordination of meetings and management of committees to support the compliance of the programmes of work and the documents associated with these.
The post-holder will be responsible for advising on, implementing and raising awareness of nationally mandated guidance and standards from the Information Commissioner's Office (ICO), NHS England, Department of Health & Social Care, Health Research Authority (HRA), National Institute for Health Research and UKRI.
As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 8am to 6pm, giving you the very best of good worklife balance.
About us
The role sits within the Information Governance function, which forms part of the Digital Services team.
Information governance (IG) provides a framework to bring together all the legal rules, guidance and best practice that apply to the handling and security of information.
IG is about setting a high standard for the handling of information through a robust IT security assurance and complying with the law and national standards.
We ensure a high standard of information handling across the Trust, covering information security, data protection, freedom of information and privacy.
Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful green spaces of Ruskin park and the vibrant high-street that offers great shopping opportunities and with a wide range of restaurants.
Job responsibilities
Key Responsibilities:
- To manage the IG for the SEL ICB project work, including the London Data Service and SEL London Care Record.
- To provide expert guidance on legal and statutory obligations relating to research, information and data governance, including Data Protection Act 2018, UK GDPR, Data Security and Protection Toolkit (DSPT), NHS England, NHS X, ICO and HRA guidance.
- Work closely with ICB programme managers, SEL Organisations and external stakeholders to maintain a high degree of awareness and application of IG standards to direct care, research and development, providing detailed guidance and expertise on enquiries concerning data protection and confidentiality in relation to programmes.
- Manage several boards across the IC required to maintain IG compliance, including organising meetings, creating meeting packs and monitoring of actions.
- Work with colleagues across the IC to ensure the maintenance of information asset registers, contracts registers, information flows and other IG related registers.
- Ensure Data Protection Impact Assessments and Information Risk Assessments relating to the projects are completed, and provide expert advice on information and data governance where appropriate.
- Ensure creation of IG documents where appropriate, including Data Processing Agreements; Data Sharing Agreements; Contracts and Data Transfer Agreements.
- To ensure projects are compliant with legislative requirement for third party contract management pertaining to IG related matters, including data sharing or licensing.
- Provide expert specialist information and data governance advice and guidance to the Project Lead, Strategic IC IG Lead and external stakeholders across the system.
- To liaise with counterpart IG leads across the IC to ensure system coordination on the development of and support of projects.
- Provide expert, specialist IG advice and expertise on health research and related data access initiatives, developing high-quality, user-friendly and accurate guidance in a range of formats.
- Provide IG expertise and advice on use of data for secondary purposes including research management and proposals (grant applications), research ethics and data sharing/licensing and/or service agreements involving personal data.
- Monitor compliance of all documentation for project boards including any updates required to contracts, DPIAs or Standard Operating Procedures.
- Coordinate, maintain and review the SEL Sharing Framework to provide clarity of purpose and enable streamlining of information disclosure routes.
- Continue to maintain concurrent knowledge of IG and other related initiatives pertinent to healthcare.
- Assist the Strategic IC IG Lead with work planning. This includes planning and coordinating specialist project advice and technical support, planning and coordinating specialist advice and guidance, including an information hub.
- There is an expectation that the postholder may be responsible for contractors/consultants hired to undertake a discrete piece of service work, and/or agency temporary staff.
Person Specification
Qualifications
- Educated to master's level or equivalent level experience of working in a relevant specialist area.
- Professional qualifications in Information Governance – e.g., ISEB Certification in Data Protection, Information Security or other certification in Information Governance acquired through experience or theoretical study of a broad range of techniques/processes.
Knowledge and Experience
- Demonstrable experience of working in the Information Governance and/or research governance field within an NHS and/or Social Care setting.
- Sound knowledge and understanding of NHS Information Governance priorities, the NHS Data Security & Protection Toolkit, Data Protection Act and GDPR, and Caldicott Report guidelines, data security and Common Law of Confidentiality.
- Demonstrable experience in identifying and resolving complex information and data problems.
- Knowledge of developing guidance materials for non-expert users in relation to records management and Information Governance.
- Ability to provide and receive highly complex, sensitive or contentious information, and to negotiate with senior stakeholders to achieve optimal outcomes.
- Sound judgement with the ability to negotiate on difficult and controversial issues including performance and change.
- Advanced problem solving skills and ability to respond to sudden unexpected demands.
- Ability to multi-task across several projects/areas, while working to a high degree of accuracy and detail.
- Ability to undertake thematic analysis of risks, incidents and other compliance elements.
- Strong interpersonal and presentation skills.
- Strong IT skills across the range of Microsoft Office 365 packages.
- Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales.
- Ability to work both independently and effectively within a team.
- Track record of building and sustaining effective working relationships.
- Demonstrable commitment to and focus on quality with attention to detail.
- Values diversity and difference, operates with integrity and openness.
- The ability to show determination, flexibility in response to demands, perseverance and resilience.
- Experience of advising on and/or supporting successful research grant submissions.
- Understanding of data collection, verification and submission processes for clinical/trial research.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
South London and Maudsley NHS Foundation Trust
£66,274 to £73,496 a year per annum inclusive of HCAS pro rata
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