Description
We have a fantastic opportunity for an Operations Manager to join us at RMT Accountants & Business Advisors Ltd, part of the Sumer Group, in a pivotal role, where you’ll help shape how a growing, multi‑office professional services firm delivers excellence every day.
Department: Administration
Location: Newcastle Upon Tyne
Key Responsibilities
- Play a key role in supporting the Directors and Heads of Marketing, HR, IT and Finance with the smooth day‑to‑day running of operations, including leading and developing our admin and onboarding teams.
- Help drive consistency across the business by ensuring operational policies and procedures are effectively embedded, particularly as we welcome new acquisitions.
- Proactively identify and deliver improvements that enhance efficiency, streamline processes, and elevate service delivery.
- Support our new acquisition network by maintaining high‑quality operational data.
- Contribute to, and at times lead, the rollout of new systems and operational improvements.
- Be instrumental in integrating newly acquired acquisitions, helping deliver successful 100‑day integration plans, collaborating closely with appropriate support functions to ensure this conducted smoothly and effectively.
- Champion high standards by ensuring operational procedures align with regulatory and professional requirements, working alongside compliance teams where needed.
- Get involved in a variety of operational projects across the business, from system implementations, to process enhancements and office initiatives.
- Support the oversight of premises management across our multiple locations including Health and Safety responsibilities.
- Assist in coordinating office moves, refurbishments, and workspace planning to create effective working environments.
- Help ensure our facilities and office spaces enable teams to perform at their best.
- Build strong, collaborative relationships across the business with a variety of stakeholders to drive operational success.
Skills, Knowledge & Expertise
- Proven experience in an operations or practice management role within a professional services environment, ideally accountancy.
- Proven organisational and coordination skills.
- Ability to manage multiple priorities in a fast‑paced environment.
- Prior experience of line managing a team.
- Strong communication and stakeholder management skills.
- Experience supporting multi‑office operations, business integrations or acquisitions is desirable.
Belong @ Sumer
At Sumer, we know everyone’s journey is different. That’s why we’re committed to fairness, removing barriers, and giving people the support they need to do their best work. If you need any support during the hiring process, just let us know.
- We Shine Together
- We Do the Right Thing
- We Make It Count
We know diverse teams make us stronger. That’s why we’re creating an inclusive workplace where everyone belongs and differences are valued and celebrated.
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