Manager Governance & Controls

As a Senior Consultant – Manager Governance & Controls, you will play a central role in shaping and strengthening Governance and Reporting across the First-Line Economic Crime function. You will interpret and apply complex requirements, with a particular focus on BCBS239, and help design governance structures that ensure the organisation meets its regulatory obligations with confidence and clarity.

In this position, you will take ownership of key elements of the Governance and Control Framework, offering challenge, guidance, and oversight to support continuous improvement. Additionally, you will lead a programme of work to bring NBS to a compliant position, drawing on strong organisational skills, sound judgement, and the ability to build trusted relationships with a wide range of stakeholders.

This role sits within the First-Line Economic Crime function, which is dedicated to protecting Nationwide and its members from economic crime. You will be part of the wider Economic Crime Strategy team, working to ensure the function operates in line with policy, legal, and regulatory expectations while contributing to a culture of integrity, accountability, and collaboration.

We are happy to consider flexible working approaches to help you perform at your best. This is an 18-month Fixed Term Contract.

At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job, you'll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be once a month in one of our UK offices. If your application is successful, your hiring manager will provide further details on how this works.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

In this role, you will help shape and maintain strong governance mechanisms that enable the organisation to detect, prevent, and disrupt economic crime. You will work closely with teams across the business to embed clear ownership of Economic Crime processes, ensuring they are well‑documented, well‑understood, and continually strengthened. You will also support colleagues in demonstrating compliance with internal policies and in delivering positive outcomes for customers, offering balanced challenge and practical guidance where needed. A key part of your work will involve developing high‑quality management information so that senior leaders have accurate and consistent insight into performance, risks, and emerging issues.

Alongside this, you will monitor the actions taken to resolve issues, ensuring there is clear accountability, realistic timelines, and appropriate documentation throughout. You may also be asked to deputise for senior management, which could involve participating in senior committees, leading meetings, and contributing to strategic projects. This provides the opportunity to influence decision‑making at a senior level and play an active role in shaping the future direction of the Economic Crime function.

About you

As a minimum, you will bring a strong foundation in risk, compliance, and governance, with the capability to apply your expertise in a complex and fast‑moving environment. You will be comfortable interpreting regulatory expectations, shaping effective control frameworks, and communicating clearly with senior leaders. The following experience will help you thrive in the role:

• Experience of developing, implementing, and managing governance and control frameworks within a significant operation in a risk or compliance role
• Knowledge of BCBS239 compliance obligations and experience of being compliant with this type of regulation
• Experience interpreting risk policies and assessing policy compliance statuses
• Experience in documenting, implementing, and managing control frameworks within a significant operation in a risk or compliance role
• Experience writing risk and control reports for senior management
• Ideally, knowledge of financial services legal and regulatory frameworks, and relevant regulations and codes relating to economic crime prevention

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance‑related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up‑to‑date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Please note that should you be successful in securing this role, the job title on our internal systems will be Manager Governance & Controls.

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