Customer Support Advisor

Overview

Position: Customer Support Advisor at Trinity Estates

Location: Head Office - Trinity Estates - Vantage Point, 23 Mark Road, Hemel Hempstead, Herts, HP2 7DN

Working Hours: 09:00 – 17:15, Monday - Friday

Salary: £24,530 per annum

Benefits

• 24 days annual leave for work-life balance.
• Monday to Friday, no weekend or Bank Holiday work.
• Discounts on shopping and services through Perkbox.
• Employee Assistance Programme for confidential support.
• Opportunities for career growth.
• Recognition incentives – Star of the month.
• Cycle to Work scheme for a healthy lifestyle.
• Employee Referral Scheme for potential bonuses.
• Staff social events.

About Us – Customer Support Team

We are a vibrant, fun, and hardworking group of approximately 30+ team members who are passionate about providing outstanding customer service to all our residents and clients. We are proud that our team is a diverse group of individuals representing all ages, cultures, and backgrounds. The team is supportive and nurturing and we value each other’s qualities.

The customer support management team provide strong and structured leadership and support as well as on the job training. This role is all about communicating with people through different platforms such as phone, email, and our online reporting system. If you share our passion for people and outstanding customer service, please come and join our fabulous team!

Job Description

The role of Customer Support Advisor is responsible for providing an ongoing and efficient customer focused support service to residents and clients. The Customer Support Advisors work closely with the Property Management Team as well as other key stakeholders. Key responsibilities and tasks include:

• Dealing with a range of telephone and email correspondence from both internal and external parties.
• To understand, read and respond to all enquiries in a polite, timely, professional and friendly manner.
• To deal with instructions and issues that arise on the regional property portfolios and evaluate the appropriate course of action.
• Be able to present a logical argument verbally on the phone, as and when required so to do, in a straightforward, polite and business-like manner.
• Ensure all written communications are presented in a clear, concise and grammatically correct format.

Qualifications And Skills

Candidates for this position should have the following skills and qualifications:

• Clear communication skills both written and verbal.
• Exemplary telephone manner and the ability to manage difficult and challenging calls.
• Excellent listening skills and an ability to ask appropriate questions to ensure a full understanding of the incoming queries.
• Commitment to self-growth and personal development, particularly during the probationary period. We recommend familiarising yourself with training materials supplied in your induction.
• Be able to effectively prioritise your workload within a busy and fast-paced environment.
• The ability to make and rationalise decisions using the appropriate resources and materials available.
• Taking responsibility for your day to day workload and prioritise urgent tasks.

Application Process

All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.

For further information, or to explore more opportunities, you can visit Trinity Estates on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at 020 4604 3121, quoting the reference number.

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