Vibe Recruit is currently seeking a proactive and customer-focused Customer Support Advisor to join a dynamic Occupational Health services team. This is an excellent opportunity for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences.
Key Responsibilities
- Provide professional and empathetic support to customers via phone and email, ensuring a high-quality service experience
- Manage and complete bookings for Occupational Health services, guiding customers clearly through the process
- Coordinate clinic schedules, ensuring appointments are accurately set up and resources are effectively allocated
- Liaise with trusted third-party suppliers to ensure smooth delivery of services and timely clinic operations
- Act as a key point of contact between customers and internal teams, including Clinical and Laboratory departments
- Follow standard operating procedures, meeting service level agreements (SLAs) and key performance indicators (KPIs)
- Carry out administrative duties to support the efficient running of the service
- Contribute to wider team objectives and support additional tasks where required
Skills & Experience
- Educated to national standards
- Excellent written and verbal communication skills
- Previous experience in a customer service role (desirable)
- Strong IT skills, including Microsoft Word, Excel, and Outlook
- Experience with Salesforce (desirable)
- Background in a service provider environment (preferred)
- Strong problem-solving abilities
- Ability to prioritise workload and meet deadlines
- Customer-focused with a commitment to quality
Core Competencies
- Customer Obsessed: Dedicated to delivering exceptional service and exceeding expectations
- Pioneering: Open to supporting continuous improvement initiatives
- Achieving: Driven to meet and exceed performance targets and KPIs
- Caring: Supportive team player focused on positive outcomes
- Enduring: Committed to long-term service excellence and customer retention
Why Apply?
- Opportunity to join a supportive and collaborative team
- Develop your skills in a growing and essential industry
- Be part of a business that values customer care and continuous improvement
Working hours - Monday to Friday 9am - 5pm - Monthly paid
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