The Contract Support Manager will assist in the delivery of high-quality facilities and maintenance services across the Yorkshire and North East portfolio. They will have their own small standalone portfolio while acting in a supervisory capacity for the remaining Yorkshire and North East sites, this role supports the Contract Manager in day-to-day operations, ensuring compliance, service excellence, and customer satisfaction. The Contract Support Manager will be mentored and developed by the Contract Manager with the goal of progressing into a full Contract Manager role.
Main Duties & Responsibilities
- Support the Contract Manager in delivering all services in line with contractual obligations and customer expectations.
- Act as the primary point of contact in the Contract Manager's absence, ensuring continuity of service.
- Build and maintain strong working relationships with the customer and site teams.
- Supervise and coordinate the daily activities of the engineering and maintenance teams.
- Ensure compliance with statutory regulations, company policies, health, safety, and environmental standards.
- Monitor service levels and performance indicators, contributing to monthly reporting and performance reviews.
- Assist in the preparation of budgets, forecasts, and financial reports.
- Identify and support opportunities for cost savings and service improvements.
- Participate in the preparation of quotations and estimates for additional work.
- Maintain awareness of subcontractor activities and ensure quality and compliance.
- Support the implementation of training, health & safety initiatives, and quality assurance processes.
- Attend client meetings and represent the company in a professional and knowledgeable manner.
- Provide input into incident management and emergency response planning.
- Recommend improvements to building operations and service delivery.
Skills & Qualifications
- Strong verbal and written communication skills.
- Excellent organisational and time management abilities.
- Customer-focused with a proactive and flexible approach.
- Team-oriented with leadership potential.
- Confident IT user with good working knowledge of Microsoft Office and CAFM systems.
- Ability to work independently and make sound operational decisions.
- Strong interpersonal skills and the ability to build rapport with stakeholders.
- Minimum GCSEs (or equivalent) in English, Maths, and Science.
- Trade background or technical qualification in building services (e.g., HVAC, Electrical, Mechanical).
- Experience in managing or supervising maintenance services in a commercial or industrial environment.
- Familiarity with statutory compliance, permit to work systems, and health & safety legislation.
- Desirable: Training or certification in specialist areas such as refrigeration, controls, high voltage systems, or confined spaces.
- Experience in preparing reports, managing budgets, and attending client meetings is advantageous.
Benefits
- Continued development support
- Company vehicle
- £150 float
- 31 days inclusive of public & bank holidays, after 5 years of service, this increased to 32 days
- Company Sick Pay Scheme
- Regular company socials
- 5.7% employer Pension Contribution
- Free car parking (on most sites)
- £750 staff referral scheme
- Birthday voucher.
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