Administrator

Job Description:

Vacancy: Administrator

Contract: Permanent

Location: BUPA Clinics - Blackberry Ct, Walnut Tree, Milton Keynes MK7 7PB

Salary: £16,740 per annum (FTE £27,900), plus Bupa Benefits

Hours: Part Time/ 24 hours per week.

Note: You will be required to work Monday, Friday & Saturday.

We make health happen:

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

About the Clinic:

Located in Walnut Tree, we offer a range of health assessment clinic and Private GP Services. Our services and treatments are available to everyone - not just those with health insurance.

We are open to our customers:

• Mondays and Fridays : 8am-5pm
• Tuesdays, Wednesdays and Thursdays: 8am-8pm
• Saturdays: 8am-4pm

Responsibilities:

We are recruiting for a reliable administrator/receptionist with exceptional customer service skills and an approachable professional manner to join our established team. You will show flexibility (working in the reception and back office), as well as working early and late shifts.

You will be the first point of contact for all of our customers and visitors. You will ensure that reception and administrative activities in the centre is carried out efficiently and effectively. You'll contribute as a support network in providing outstanding customer service to our customers (adults and children) every time they touch base with us.

• Undertake duties in accordance with departmental policies and procedures
• Be fully conversant in all areas of Reception; either Main Reception or other areas where patients are "arrived" in a department.
• Actively meet and greet patients and visitors in a warm, respectful, and courteous manner at all times.
• Issue Medical Record Numbers, front sheets, labels, make up medical records and other administrative documents as required.
• Provide efficient and effective administrative support during our user's clinics or tests, or procedures.
• Deal with letters of guarantee and liaise with insurance companies and Embassies as required.
• Respond to all enquiries regarding hospital facilities or re‑direct enquiries to the correct departments when needed. Deal with all Reception queries and complaints in a courteous and timely manner.
• Ensure that all staff and patients are fully aware of hospital charges, ascertaining methods of payment and calling the appropriate companies for guarantee letters or insurance as required according to departmental and hospital procedures.
• Implement manual procedures during computer downtime and transfer information when system is reinstated.
• Make follow‑up bookings for patient after the appointment.
• Assist patient with booking further tests or consultations.

Key Skills / Qualifications needed for this role:

• Administrative experience in a healthcare environment
• Customer service experience and highly customer focused.
• Ability to prioritise workload and ability to separate the urgent from the important.

Benefits:

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind.
• An enhanced pension plan and life insurance.
• Various other benefits and online discounts.

Equal Employment Opportunity Statement:

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve.

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