Elvet Recruitment is delighted to be partnering with a leading UK housebuilder who are looking for a Customer Care Co‑Ordinate to join their team in the Teesside area on a full‑time basis.
Our client is a highly successful national developer, widely recognised for delivering high‑quality homes and achieving outstanding customer satisfaction ratings. With multiple regional offices and a strong reputation for investing in their people, this is a brilliant opportunity to join a forward‑thinking team where your contribution will be valued.
This role offers a fantastic platform for career development within a fast‑paced commercial environment, providing exposure across multiple projects and supporting specialist teams.
As a Customer Care Co‑Ordinate, you will play a key role in delivering outstanding customer service, managing customer interactions and supporting the achievement of business objectives through effective communication, organisation and collaboration.
What You’ll Be Doing:
- Demonstrating role model customer behaviour at all times
- Acting as an inspiring role model in the delivery of excellent customer service
- Engaging with customers professionally to ensure their concerns are understood and addressed efficiently
- Managing complaints, social media contacts and third‑party claims appropriately to minimise reputational risk
- Working independently to resolve customer issues, tasks and complaints within agreed SLA timeframes
- Ensuring customers are kept fully informed of progress throughout the resolution process
- Identifying solutions where challenges arise and escalating where resolution may fall outside SLA
- Maintaining accurate, high‑quality records of all customer interactions
- Building strong working relationships with internal teams to support effective issue resolution
- Liaising with subcontractors and suppliers to ensure customer commitments are met
- Providing feedback to support continuous improvement of service delivery
- Taking responsibility for personal development and continuously improving customer engagement skills
- Identifying more efficient or cost‑effective ways of working
- Maintaining knowledge of house types, specifications, products and new home technologies
What We’re Looking For:
- Previous experience working in a fast‑paced Customer Service environment
- Strong interpersonal and relationship‑building skills
- Proven ability to work collaboratively and independently
- Ability to prioritise workload and take initiative to resolve problems
- Calm, resilient and measured approach in challenging situations
- Experience within the housebuilding industry
Role Details & Benefits:
- Permanent position
- Excellent retail discounts
- Company‑funded life insurance
- Private healthcare
- Contributory pension scheme
- Discounted house purchase scheme
- Car leasing scheme and share plans
- Flexible benefits including the option to buy additional annual leave or add dependants to benefit cover
- Industry‑leading professional training and development
- Opportunities for long‑term career growth within a supportive and inclusive culture
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