Customer Care Coordinator

Customer Care Coordinator – New Homes / Construction

Hertford

Up to £35,000 + Benefits.

Currently working with a Main Contractor who specialise in Property Services and Aftercare of New Home projects in and around London. Based in their Hertfordshire Office, you will be working Mon – Fri with agile working hours. You will have previous customer services / customer care experience having worked for either a House Builder / Contractor or Local Authority.

Responsibilities

• Liaising with tenants and/or homeowners to discuss works that have been completed within their property. Either over the phone or via email / queries inbox.
• Ensuring customer satisfaction.
• Liaising with Tradespersons / Site Staff to raise jobs on the internal system and closing down jobs once they have been completed.
• Ability to prioritise workloads.
• Scheduling Tradespersons diaries.
• Attention to detail.

About you

• Competent user of Microsoft and IT literate.
• Good communication skills; written and verbal.
• Excellent customer service skills.
• Ability to prioritise and manage workloads.
• Attention to detail.
• Have previous customer service skills having worked in the Construction / Property Industry.

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