We’re currently partnered with a fast-growing UK renewable energy provider that’s making a real impact in helping homeowners and businesses transition to cleaner, more efficient energy solutions. With a strong foundation in solar technology and a genuine commitment to sustainability, they offer a fully integrated, end-to-end service – from consultation and bespoke system design through to installation and ongoing support.
Job Summary:
We’re looking for a hands-on, technically qualified electrician to take ownership of customer experience, installation quality, and health & safety standards across a growing renewable energy group. This is a cross-site role focused on setting, maintaining, and enforcing high standards across multiple teams.
You’ll act as the central owner of three core areas: customer care, quality control, and health & safety, and you’ll define the standards, ensure they’re upheld, and step in when they’re not.
Key Responsibilities:
- Customer Experience & Escalations: Define post-install customer care standards and personally lead complex cases, including complaints, warranty disputes, and high-risk incidents
- Quality Control: Oversee post-install QC, installer performance, and defect investigations, feeding insights into training, suppliers, and product decisions
- Health & Safety & Compliance: Drive site safety and ensure compliance with MCS, NAPIT, HIES, and wider regulatory standards, working toward ISO-aligned processes
- Act as senior escalation point for customer issues and accreditation-related risks
- Identify root causes of recurring issues and implement long-term improvements across teams
Requirements:
- Qualified electrician (e.g. City & Guilds 2391, 18th Edition) with hands-on technical knowledge of solar PV, battery storage, and electrical systems
- Demonstrable experience in quality control, H&S, or compliance within the solar, electrical, or renewable energy sector
- Strong working knowledge of MCS, NAPIT, and/or HIES accreditation frameworks
- Technically credible with installation teams: able to assess the quality of an install on site, identify defects, and speak with authority on electrical standards and best practice
- Experience leading complaint investigations and customer escalations to resolution
- Comfortable working across multiple sites and managing relationships with site-based teams you do not directly line-manage
- Structured, evidence-based approach to problem-solving and root-cause analysis
- Strong written communication, particularly for compliance submissions, SOPs, and audit responses